End User Computing Specialist II

This position will serve a dual role as the IT Technology Administrator and be responsible for technical support and security control under the guidance of the Information Systems Administrator and require minimal supervision. This will include help desk calls with Level 2 IT troubleshooting on workstations, laptops, network connectivity and UFA Enterprise applications. Administrator duties will involve Level 3 Device Management of KACE (System Engineer consulting in design, troubleshooting and configuration, including workstation images, Alpha/Beta testing and implementation to maintain accurate OS standards), Group Policy Object (GPO) testing, documentation and implementation. Budget and procure UFA system printers, maintaining all aspects of printer configuration, queue creation and deployment. The incumbent will be the technical liaison for all software applications and licenses including hardware inquiries covered by the IT Office Manager. This is not a remote position. 

Help Desk Setup

•  Provide setup, support and training for all Windows\Mac computers.  This includes imaging, initial computer hardware and software setup and delivery, installations of mobile devices (i.e. IPad and laptops), wireless\VPN setup and support and peripheral support and installation.
• Recommend procedures and controls for problem prevention.  Documents application troubleshooting and installation guides and workstation forms.
•  Investigate and solve equipment, software and network problems, as needed.
• Maintain TrackIt Help Desk system queue
• Responsible for ensuring all help desk requests are handled promptly, correctly and in a timely manner    and that the data integrity is maintained in the system with specific details and support documentation for each case.
• Assist the Information Systems Administrator in technology questions or troubleshooting at IT Level 2 standards.

• Provide support and training for Microsoft internal and external network operations and all UF Advancement supported applications.  Advancement supported applications include but not limited to Microsoft Office Suite, Adobe Applications, Edge, Chrome, FireFox, Zoom and Teams.  Usage of network application tools such as TSM workstation backup, remote assistance and Anti-Virus software.
• Assist IT Office Manager setup of credit card devices and trains staff in usage and business process for the organization.  Collaborate with Finance and Accounting in researching, design, budgeting and tracking of all electronic giving devices.
• Create and manage print queues, testing and implementation via GPO and solve printer related problems.
• Answer incoming calls into the department and provide exceptional customer service to all stakeholders.

IT Administration

• Administrator of Enterprise console management for McAfee, TSM, SharePoint, Active Directory, workstation imaging/deployment/patching Appliance, WSUS system patching, mobile device management and software deployment.
• Review Audit reports for McAfee and TSM.
• Backup the Information Systems Administrator in WSUS console for Microsoft updating of computers.
• On call for Help Desk coverage.

• Provide backup administrative support to IT Leadership, as needed.

$22.03 - $26.82; commensurate with education and experience. 

Exceptional Benefits We Offer

• Affordable State Health Plans: Medical, Dental, and Vision Insurance
• Comprehensive Coverage: Life and Disability Insurance
• Secure Retirement Options: Generous plans to safeguard your future
• Inclusive Paid Time Off: Including 11 paid holidays, as well as family, sick, and vacation leave
• Professional and Personal Growth: Opportunities through UF Training & Organization Development, leadership development, LinkedIn learning, and more
• Tuition Assistance: Benefit from the UF Employee Education Program
• PSLF Eligibility: We are a Public Service Loan Forgiveness Eligible Employer

The University of Florida offers a competitive benefits package. Click here to learn more. 

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate of required experience.

The ideal candidate will possess:

• Experience performing quality assurance tasks and customer service in technology related field. 
• Help desk experience preferred.
• Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituency.
• Strong logical thinking and analytical skills.
• Accuracy, attention to detail and problem-solving skills are essential for success in this position. 
• Effective time management and organizational skills are essential for success in this position. 
• Incumbent must be able to work independently and is detail-oriented. 
• Customer service experience is strongly preferred.   
• Proven success working with stakeholders; project management skills; experience in a data-driven environment; organizational skills; and the ability to lead, influence and motivate others are required.
• Working knowledge and experience in these areas: Windows, Microsoft Word, Microsoft Excel, Microsoft Access, internet browsers, E-mail and network connectivity troubleshooting. 

In order to be considered, you must upload your cover letter, resume and three references.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Work visa sponsorship is not available for this position.