Work with McTrans customers to understand their needs, provide technical support, respond to technical questions, and gather inputs for improving McTrans products.
Collaborate with product design for McTrans software. Provide technical knowledge and assistance to professional software testing to assure the accuracy of the analysis results. Work collaboratively with the software QA/QC team lead and provide feedback on the quality of the interim and internal versions of the McTrans software.
Provide technical knowledge, support, and recommendation for McTrans software design. Includes maintaining a master idea database of updates and new features for Highway Capacity Software (HCS), Highway Safety Software (HSS), and TSIS CORSIM. Actively populate the master database with ideas coming from customer support, competitors’ evaluation, training, and direct interaction with the customers (e.g., conferences and exhibit booths).
Provide support with virtual and in-person training, including presenting the material, performing software demos for prospective clients, and maintaining and updating training slides and resources.
Provide assistance with outreach activities, including a) presentations at virtual and remote conferences and professional meetings related to traffic engineering, ITS, highway capacity and safety, and traffic microsimulation, b) evaluate McTrans competitors and their products, c) collaborate with the social media team to create professional content to be posted on social media (in the form of text, infographics/images, and videos), c) attend conferences and professional exhibit booths (trade shows) and present new features on the product, d) be active on the social media (primarily LinkedIn) to promote McTrans software and services.