| Job Description: |
UF Information Technology (UFIT) is currently seeking a talented and highly motivated, part-time IT Desktop Support Assistant Intern to join Academic Technology, a unit within UFIT, for the Fall semester. The intern will assist IT Technology Support Services staff in providing accurate, timely, and sustainable solutions to end user computing and networking problems of a basic nature to ensure end user productivity.
Some key responsibilities and characteristics of this position are:
- Collaborates with team members to resolve information technology concerns
- Provide top tier customer service
- Ability to troubleshoot computer and audio/visual issues and improve our clients’ experience
The key learning outcomes for the student intern are:
- Become familiar with the IT systems and hardware equipment installation methods used at the university
- Develop troubleshooting techniques to independently resolve IT and audio/visual equipment issues
- Develop an understanding of their career field of interest, including the skills, responsibilities, and career trajectory of professionals; specifically, by understanding of the IT systems used at the University of Florida
- Develop interpersonal skills which will enable them to build professional relationships, work within a team structure, and to manage conflict in the workplace.
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
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