Clinical Service Rep II

• Customer Service – answers incoming calls from patients, dentists and other dental care providers (internal and external), etc.   Responds to patient, and dentist questions directly within scope of position.  Routes calls to residents or faculty when appropriate.  

• Arranged Care – Schedules patient appointments and obtains prior dental records and studies if appropriate.  Arranges for special needs when applicable. Obtains initial patient insurance and demographic information.  Sets up new patients in Axium. Must have thorough knowledge of clinic policies and procedures. Know policy for accepting patients into clinic; provide excellent customer service and inform perspective patients of procedures and eligibility requirements to become a clinic patient.

• Enrollment and Authorization – Gathers and/or verifies patient information including demographics, insurance coverage and financial status.  Obtains authorization for clinical care and procedures.  Enters all scheduling information into Axium system. 

• Point of Service Operations – Greets patients and confirms appointments.  Identifies and collects deductibles, co-payments or deposits on services.  Provide registration forms, release forms, and other forms to patients for signature.  Explains and satisfies any necessary patient signature requirements.  Ensures proper insurance, discount, patient type codes, etc. are recorded as appropriate.  Input patient demographic, insurance, and registration information into Axium, the patient accounting system.  On all patient visits, verify accuracy of demographic information and update the patient transaction records. 

• Confirm appointments 24 hours in advance; appointment book coordination with residents, faculty and patients; and laboratory coordination of cases, patient appointments and recall. Initiates calls to schedule recall and recare appointments.

• Completes daily, weekly, etc. reporting requirements.

• Researches and works in conjunction with the COD Business Office to resolve any insurance or patient transaction or financial account errors.

• Fill in for other front office positions as needed. 

$17.50 - $19.00/hr, commensurate with education/experience

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Desired Qualifications
• College degree
• Two years of appropriate dental office experience. 
• Knowledge of all phases of dental treatment. 
• Ability to set priorities; attention to detail; plan, organize and perform work assignments; practice time management;
• Establish and maintain effective working relationships with other;
• Know and practice clinic efficiency.

In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.