Clinical Service Representative I

The Department of Neurosurgery is hiring a full-time Clinical Service Representative I for our New Patient Referral Team. Responsibilities include interacting with new neurosurgical patients via phone and scheduling clinic appointments.

The Lillian S. Wells Department of Neurosurgery at the University of Florida, College of Medicine, is committed to providing comprehensive clinical services for the diagnosis, management, treatment, and rehabilitation of patients suffering from diseases of the brain, spinal cord, and nervous system, including brain tumors, aneurysms, stroke, epilepsy, functional disorders, and spinal disorders and injuries. Our clinical care mission also extends throughout North Central Florida through regional neurosurgery programs.

We offer the full spectrum of neurosurgical and neuro-oncology treatment options for both adults and pediatric patients. Our research labs and investigator-led initiatives and clinical trials are developing promising new treatments for neurological diseases that are extremely difficult to treat with conventional therapies. The Department of Neurosurgery offers education and training programs such as ACGME-accredited neurosurgery residency programs and fellowship programs.

Responsibilities include:

• Answering intake/referral phone line and routing patient’s calls to the correct team
  member. Schedules patient appointments in scheduling system. Assists with calling patients and/or
  referring physicians with appointment dates and times, or to obtain additional or corrected information.
  Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate,
  legible and complete phone message.
• Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is new patient and not a return.
• Assists with generating medical record numbers for new patients. Assists other team members by
  calling insurance carriers or using on-line services to verify patient’s medical insurance including dates of
  service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care
  physician) an authorization number or contacts insurance carrier to obtain.
• Responsible for filing pending referrals in alpha sequence.

$16.25-$18.00; commensurate with education and experience.

High school diploma or equivalent.

• Customer service experience
• Knowledgeable of phone etiquette
• Epic experience
• Knowledge of medical terminology
• Demonstrated organizational skills

To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim.  

Application must be submitted by 11:55 p.m. (ET) of the posting end date.