University of Florida - Details - Network Technician I

Network Technician I

Apply now Job no: 537793
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Communications/Public Relations/Marketing, Allied Health, Office/Administrative/Fiscal Support, Veteran's Preference Eligible
Department:27010705 - HA-HEALTHNET

Classification Title:	Network Technician I
Classification Minimum Requirements:	Associates degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Job Description:	Customer Service for routine and moderately complex customer network connection requests for port activations and deactivations in HSC buildings. • Acts as a resource for customers regarding policies, procedures, and processes and ensures compliance at the unit level. • Responsible for maintaining the unit workflow for specific types of customer requests. Ensures all requests in the service request Triage and Contractor queues for activations, deactivations and port reviews are handled in a timely manner with daily follow-up on all requests. • Ensure all work/costs are approved by the customer; and ensure accounting information is obtained prior to the commencement of contractor work and is entered into ticketing system and project management/tracking tools. • Interacts with contracted vendors as necessary to accomplish customer work requests. • Utilize Linkrunner tools as needed to perform on-site verification of ports to ensure that the requested activation/deactivation is applied to the correct wallplate, access telecommunication closets, switches and patch panels across the Health Science Center, and in satellite buildings which may require overnight travel. This position may perform pre-configured port changes on network switches. • Maintain accurate records for work performed by contractors for network connections at the HSC by entering notes and assignments into the service request system and internal project tracking tools. Resolve requests promptly. Liaison between customers and the vendors providing services to ensure that the requested network changes associated with port activations are accomplished on a timely basis and to minimize customer work interruption. • Ensure all documentation of “as built diagrams” and “cable pass/fail test reports” are received and are uploaded into the ticketing system if possible. • Assist with installation and support of network equipment (switches, routers, interconnects – fiber/copper) and UPS devices. Responsible for the accuracy and verification of various records related to port data and billing. • Perform data entry for all HSC ports, including those coordinated by HealthNet Project Managers, into the port billing system and reconcile new data with existing data. Cross-reference multiple documents and records to review the port history and documentation of previous activity. Utilize experience working with this data, attention to detail, and good judgement to ensure that the port billing system data is correct. • Review vendor invoices for completion of work, appropriate documentation, customer satisfaction and accurate charges and approve payment and customer rebilling if appropriate. • Maintain and update the “HealthNet Project Tracking File” to ensure relevant job information including chartfield needed for customer rebilling for port activations is documented. This includes coordination with the fiscal specialist to resolve journal upload issues. • Assist HealthNet Administrative Specialist III with routine reports to alert customers to overrides in billing, and resolving questions about billing as needed. In coordination with the Shands Asset manager, act as HealthNet property custodian for Asset Management, including scanning, applying asset tags, routing surplus requests, and other asset management tasks including annual inventory updates. Also responsible for managing space allocation for Healthnet. Support and assist the HealthNet Project Manager as needed with unspecified network- related duties, documentation and communication to clients. Update documentation and recordkeeping for standard procedures as changes
Expected Salary:	$23.95/hr
Required Qualifications:	Associates degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience
Preferred:	EDUCATION & TRAINING: An associate’s degree or IT certification in computer science. Cisco Certified Network Associate (CCNA) or similar network certification in process if not completed. EXPERIENCE: Experience in use of UF systems (including PeopleSoft, Ivanti and STARS). 4 years customer service and request routing experience (e.g., HelpDesk, dispatching, etc.). KNOWLEDGE - Knowledge of administrative principles and practices - Familiarity with the Ivanti or comparable service desk system (including creating/resolving requests) - Familiarity with UF Asset Management. SKILLS: Excellent Microsoft (MS) Office and TEAMS skills. ABILITIES - Ability to communicate effectively, both verbally and in writing - Ability to work independently - Ability to make administrative decisions - Ability to establish and maintain effective working relationships with others - Ability to acquire new skills through self-study and examination of pertinent documentation - Ability to work with people under demanding circumstances, while maintaining a professional, pleasant, and helpful demeanor - Ability to use mobile computing devices - Ability to communicate clearly in English
Special Instructions to Applicants:	Please upload the following - CV or Resume, Cover Letter and List of Professional References. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.
Health Assessment Required:	No

Advertised: 04 Nov 2025 Eastern Standard Time
Applications close: 25 Nov 2025 Eastern Standard Time

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Position	Department	Location	Closes
Network Technician I	27010705 - HA-HEALTHNET	Main Campus (Gainesville, FL)	25 Nov 2025
Serves as a primary resource for customer inquiries for HealthNet via e-mail, mail, telephone, ticketing system, and in person to assist customer in defining scope of work, location, and timing for port activations, deactivations and port reviews. Route approved customer requests to appropriate UFHealth, UF or external vendor and track through completion. Coordinate financial activities for submission of documentation to the shared service center (SSC) for payment of network contractors for port activations, including approving payment of invoices. Maintain port inventory for the HealthNet Port Billing System, ensure accurate drawings and information for AutoCAD network planner. Serve as property manager for HealthNet equipment, including scanning and tagging Assets, required reporting, and coordination of asset management activities. Communicate information about standard services and explain and answers questions regarding routine policies or procedures within established guidelines. Interpret applicable UF policies and procedures. Recommend and implement internal operating policies and procedures and improved office systems. Research operational problems and recommend/implement solutions. Liaise with other UF departments and external agencies. Analyze office operation needs in terms of equipment, workflow, materials, and make recommendations. Draft office procedures/manuals. Assist with installation and support of network equipment (switches, routers, interconnects – fiber/copper) and UPS devices. Perform the role of network project assistant on assigned projects and support initiatives Actively participate in project teams.

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Position	Department	Location	Closes
Network Technician I	27010705 - HA-HEALTHNET	Main Campus (Gainesville, FL)	25 Nov 2025
Serves as a primary resource for customer inquiries for HealthNet via e-mail, mail, telephone, ticketing system, and in person to assist customer in defining scope of work, location, and timing for port activations, deactivations and port reviews. Route approved customer requests to appropriate UFHealth, UF or external vendor and track through completion. Coordinate financial activities for submission of documentation to the shared service center (SSC) for payment of network contractors for port activations, including approving payment of invoices. Maintain port inventory for the HealthNet Port Billing System, ensure accurate drawings and information for AutoCAD network planner. Serve as property manager for HealthNet equipment, including scanning and tagging Assets, required reporting, and coordination of asset management activities. Communicate information about standard services and explain and answers questions regarding routine policies or procedures within established guidelines. Interpret applicable UF policies and procedures. Recommend and implement internal operating policies and procedures and improved office systems. Research operational problems and recommend/implement solutions. Liaise with other UF departments and external agencies. Analyze office operation needs in terms of equipment, workflow, materials, and make recommendations. Draft office procedures/manuals. Assist with installation and support of network equipment (switches, routers, interconnects – fiber/copper) and UPS devices. Perform the role of network project assistant on assigned projects and support initiatives Actively participate in project teams.

Network Technician I

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