| Job Description: |
The Opportunity
The Associate Director serves as the primary manager of clinical operations at the Student Health Care Center (SHCC), providing direct supervision to clinical and support staff managers and overseeing the performance and coordination of other non-provider staff. Responsibilities include leading recruitment, hiring, onboarding, and performance evaluation processes for managerial roles, as well as addressing personnel issues and facilitating problem resolution. The Associate Director is also responsible for coordinating managerial absences and leave, ensuring that appropriate coverage is maintained across all clinical areas to support uninterrupted patient care.
In close collaboration with the SHCC Director, the Associate Director plays a central role in workforce planning, including staff assignments, hiring decisions, and workload distribution. This position regularly meets with direct reports to monitor progress, delegate tasks, and ensure equitable and effective workload management. The Associate Director identifies training needs and ensures that managers possess the technical competencies and resources necessary to fulfill their responsibilities effectively.
Additionally, the Associate Director monitors the utilization of clinical services, staffing, and physical space to optimize operational efficiency and resource allocation. This includes assessing the need for additional staff, services, and equipment, and making data-informed recommendations to enhance clinical performance and support strategic goals.
The Associate Director is responsible for overseeing and optimizing clinical productivity at the Student Health Care Center (SHCC) through strategic planning, data analysis, and scheduling management. This includes developing, implementing, and regularly updating provider clinic templates and visit schedules within the EPIC electronic medical record system to ensure alignment with operational goals and patient care demands. The Associate Director continuously monitors clinical visit productivity and generates reports to evaluate provider performance, identify trends, and support data-informed decision-making.
This position ensures appropriate provider coverage across all clinical areas, proactively addressing gaps in coverage and coordinating closely with the SHCC Director to resolve scheduling challenges. The Associate Director is also responsible for approving all time and leave requests for providers, ensuring that time off is managed in a way that maintains adequate patient access and clinic functionality.
In addition, the Associate Director is accountable for ensuring that all provider schedules are consistent with their assigned clinical full-time equivalent (FTE) allocations. Any discrepancies or issues related to provider scheduling or FTE compliance are communicated directly to the SHCC Director, along with recommendations for resolution. This role is essential to maintaining efficient clinical operations, optimizing staff utilization, and ensuring high-quality patient care delivery.
Creates, recommends, and implements policies and provides guidance for clinical operations to ensure compliance with institutional, state, and federal requirements. Identifies opportunities to enhance efficiency and effectiveness of clinical operations and makes recommendations to improve workflows, service delivery, and resource utilization. Develops, maintains, and periodically updates the SHCC Clinical Operations Manual and organizational chart to reflect current practices, roles, and reporting structures. Leads and participates in special projects and initiatives related to clinical operations, quality improvement, accreditation, or regulatory compliance as assigned by the SHCC Director.
Provides oversight and strategic direction for SHCC Pharmacy operations, ensuring compliance with all applicable state and federal laws, including Florida Board of Pharmacy regulations and Department of Health standards. Supervises and collaborates with the Pharmacy Manager to maintain appropriate licensure, secure medication storage, accurate dispensing practices, and adherence to inventory control and safety standards. Reviews and advises on pharmacy policies, quality assurance programs, and operational efficiency to support the delivery of safe, effective, and compliant pharmaceutical services within the SHCC. Serves as a liaison with regulatory agencies during audits or inspections and ensures timely implementation of any required corrective actions.
Provides oversight, management, and strategic direction for SHCC Radiology operations, ensuring compliance with all applicable regulatory standards and best practices in diagnostic imaging. Supervises the radiology team to promote high-quality, patient-centered imaging services and operational efficiency. Stays current on advancements in radiologic technology, equipment maintenance, and safety protocols, advising leadership on upgrades, replacements, or process improvements. Collaborates with clinical and administrative staff to optimize scheduling, turnaround times, and the integration of imaging services within the broader SHCC clinical operations.
Serves as a key member of the SHCC executive leadership team, contributing to strategic planning, policy development, and decision-making that supports the mission, vision, and goals of the Student Health Care Center. Provides input on policies, processes, and operational priorities to ensure the effective delivery of high-quality, student-centered health services. Collaborates closely with clinical, administrative, and university partners to promote integration, compliance, and efficiency across all areas of operation. Actively participates in internal and external committees, task forces, and working groups focused on student health, quality improvement, and campus well-being. Represents SHCC at university meetings, professional conferences, and state or national organizations related to college health, which may include periodic travel.
Provides support and guidance to the onsite pathology team, ensuring seamless coordination between SHCC clinical services and UF Pathology Laboratories, which provides outsourced pathology services. Oversee processes as it relates to SHCC accreditation standards. Collaborates with UF Pathology leadership to address operational needs, quality assurance, and process improvement initiatives, ensuring timely and reliable diagnostic support for SHCC providers and patients.
About the Student Health Care Center (SHCC)
The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.
Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty.
The SHCC is fully accredited by the AAAHC and is located in a new state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site.
Learn more about SHCC here https://shcc.ufl.edu/
About the University of Florida
UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area also is gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.
The City of Gainesville
The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare, and much more. Learn more at https://guidetogreatergainesville.com/
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