| Job Description: |
UF Information Technology (UFIT) is currently seeking a talented and highly motivated, part-time Communications Support Intern to join ICT, a unit within UFIT for 2026 (Spring, Summer and Fall 2026 semesters). This paid internship is designed to provide students currently enrolled in college an opportunity to learn practical skills and gain experience to propel them into a successful career in Information Technology. The intern will be responsible for supporting the setup, troubleshooting, and deployment of Cisco VoIP devices, performing analog troubleshooting and repairs, and maintaining thorough documentation of deployed devices across campus.
Employment with UFIT provides an excellent opportunity to work with other dedicated employees focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
Based in Ayers Medical Plaza, the UFIT Communications Support team consists of four experienced infrastructure technicians and one Customer Service Representative. Together, they manage and support the comprehensive Cisco VoIP phone network across campus and within UF Health, along with analog devices, voice gateways (VGs), and essential emergency notification equipment, including classroom speakers, elevator phones, and all Blue Light Emergency phones on campus. The team also supports UF REC sites off-campus, collectively maintaining approximately 23,000 devices.
Some key responsibilities and characteristics of this position are:
- Assist in phone configuration changes.
- Assist in the physical setup for new phone deployments.
- Assist in documentation for new phone deployments and phone updates.
- Assist in troubleshooting VoIP and analog issues.
Some key learning outcomes for the student intern are:
- Proficient in VoIP and analog technology
- Proficient in VoIP and analog troubleshooting
- Building competences in Communication Support systems such as Unity, Call Manager, and Pinnacle
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
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