| Job Description: |
Team & Program Oversight: Direct and mentor a team of analysts and coordinators managing daily operations of PCard issuance, reconciliation, auditing, and travel expense processing. Set performance goals, conduct evaluations, and support professional development across the team. Ensure alignment of program activities with university policies, strategic priorities, and service standards. Oversee daily operations of the PCard and Travel & Expense programs, including issuance, reconciliation, and auditing. Develop and maintain program policies, procedures, and training materials. Serve as a liaison with card issuers, travel vendors, and expense management platforms.
Compliance & Risk Management: Lead efforts to maintain compliance with institutional, state, and federal regulations. Oversee transaction monitoring, fraud detection, and resolution of policy violations. Partner with Internal Audit and Finance to prepare for audits and implement corrective actions.
Stakeholder Engagement & Support: Serve as the primary point of contact for card issuers, travel vendors, and expense platform providers. Guide the development of training programs and resources for cardholders, travelers, and departmental administrators. Manage escalated inquiries and ensure timely resolution of complex issues.
Data-Driven Strategy & Reporting: Analyze program performance and spending trends to inform strategic decisions. Present insights and recommendations to senior leadership through clear, actionable reporting.
Identify opportunities for cost savings, process improvements, and enhanced user experience.
Innovation & Continuous Improvement: Lead cross-functional initiatives to streamline workflows and integrate financial systems. Evaluate emerging technologies and vendors to advance program capabilities. Drive automation and digital transformation efforts within the team’s operations.
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