Univ Union Program Specialist

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Building Management and Oversight

• Provide support and oversight to all staff during assigned shift; assist with information, problem-solving, and special tasks as needed
• Maintain a safe and secure environment by preventing unauthorized activity in and around the facility; coordinate with University Police as needed
• Responsible for opening or closing the building and conducting frequent walk-throughs of the facility for safety and security concerns
• Respond to building emergencies and critical incidents; direct staff in appropriate response actions, assist emergency personnel, and ensure timely documentation and communication with supervisors
• Uphold and enforce all university and RU policies, followed by students, staff, and building users
• Ensure compliance with safety standards, ADA requirements, and other applicable regulations

Event & Facility Support

• Serve as host and building management representative for meetings, conferences, events and other functions; collaborate with event team and clients to confirm all arrangements and resolve issues promptly
• Review and verify room diagrams and set-ups to ensure equipment, audiovisual, room furnishings, and amenities are delivered, and fully operational according to customers’ specifications
• Assist with room and equipment set-ups and breakdowns to ensure high standards of service and excellent guest experience
• Provide timely access to rooms and the facility to support staff and guests

Hotel Operations

• Support hotel operations, assisting with guest check-in, delivering linens and amenities, and resolving issues with furniture or appliances
• Assist hotel staff with guest inquiries and address any concerns presented during their stay
• Perform laundry duties operating commercial laundry equipment

Building Inspection

• Conduct regular inspections of all RU facilities to detect cracks in walls, ceilings, and foundations
• Identify signs of damage, mold, wear and tear, fire hazards and clutter around any safety equipment
• Periodically monitor adjacent grounds and parking areas to deter theft, vandalism, and unauthorized use

Reporting & Documentation

• Notify leadership or supervisors promptly of situations requiring urgent attention or that are categorized as essential, as well as report hazards, security issues, and improperly parked vehicles
• Complete detailed end-of-shift reports summarizing key information related to building operations, inspections, staffing, events, safety, security, and maintenance
• Submit maintenance work orders for issues requiring attention and follow up as needed
• Provide recommendations to supervisors regarding policy, operating guidelines, and procedures for continuous improvement
• Manage Lost & Found, including logging items, maintaining organization, and performing monthly clean-outs
• Complete incident report for any incidents that happen in the building during the shift

Other Duties

• Performs special projects, tasks, and other duties as assigned to support departmental needs

$18.93/HR; Shift differential is added for evening and overnight shifts

A high school diploma and four years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

• Knowledge of on-site building and/or event management
• General audio-visual knowledge
• Experience reviewing event diagrams and coordinating set-ups to meet client specifications
• Proficiency with computers and basic software applications
• Communication skills (verbal and written)
• Customer service skills
• Interpersonal skills
• Ability to work on a team and collaborate effectively to achieve department goals
• Problem-solving skills and positive attitude
• Function effectively in a fast-paced environment with frequent interruptions
• Handle multiple projects or tasks simultaneously
• Understand, interpret, and apply rules, regulations, policies, and procedures
• Reliable, punctual, and self-motivated with minimal supervision
• Ability to manage emergencies calmly and effectively, as needed

In order to be considered, you must upload your resume and professional references.

Criminal background check is required.

Normal Work Schedule:

This requisition is recruiting two positions. 

• Shifts are mornings, evenings, and overnight.
• Alternating weekends are required.
• Flexibility to adjust schedule as needed is required.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.