| Job Description: |
UF Information Technology (UFIT) is currently seeking an entry level OPS Help Desk Formatting Assistant to join Academic Technology, a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with other dedicated employees focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
The OPS Help Desk Formatting Assistant is responsible for the UF Computing Help Desk’s Thesis and Dissertation formatting service, which works directly with graduate students to get their theses and dissertations ready for submission to the Editorial Office.
Some key responsibilities and characteristics of this position are:
- Customer Service - Knowledge of customer service; including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction
- Schedule appointments, maintain and update appointment calendars
- Confer with customers by telephone, in person, or email to provide information about services, answer formatting inquiries, or coordinate with Editorial Office
- Effective Communication - The ability to listen, understand information and ideas, and communicate information and ideas comprehensively, written and verbally
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, and actions taken
- Problem Solving - Identifying complex problems and reviewing related information to evaluate options and implement solutions for MS Word and LaTex documents
- Evaluate options for appropriately formatting non-standard content
- Thesis & Dissertation Formatting - Knowledge of formatting guidelines required by the Graduate Editorial Office and the ability to effectively guide students working towards submission
- Evaluate and edit documents for submission
- Educate students on formatting guidelines and options available to them
- Provide detailed feedback for dissertation/thesis requirements
- Interacting with Word Processors and LaTex Editors - Using computers and document editing software to aid students in formatting their dissertation or thesis
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
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