End User Computing Specialist III

Associate’s degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

The End User Computing Specialist III, with a specialization in macOS reports, to the IT Manager within COM Finance and Administration and is responsible for providing support to various Dean's Office divisions. This role involves analyzing business needs, developing technical requirements, and configuring and implementing integrated client solutions.

This position provides advanced troubleshooting, consultation, and proactive support for faculty and staff technology environments, with a strong focus on Apple macOS platforms. Additionally, this position assists in diagnosing and resolving software, hardware, and network issues while serving as a technical consultant across the Dean's Office.

About This Role:

IT Support

• Provide responsive and proactive IT support to faculty and staff in a macOS environment.
• Troubleshoot and resolve complex hardware and software issues; escalate when appropriate.
• Deliver preventative maintenance recommendations and resolve recurring technical problems.
• Maintain broad expertise across multiple platforms and serve as a subject matter expert in macOS technologies.
• Assist in identifying and diagnosing issues related to building-level core network infrastructure (Layer 3) and escalate or resolve as necessary.

Equipment Deployment

• Configure, deliver, and set up new and existing computer equipment including macOS-based systems, peripherals, and software.
• Support lab environments and end-user workstations to ensure readiness and operational integrity.

Consultation

• Work directly with end users to understand business needs and technical requirements.
• Analyze workflows and provide recommendations to align technology solutions with organizational goals.
• Communicate user needs and proposed solutions to IT leadership for strategic decision-making.

Internal Consultation

• Participate in identifying and evaluating new hardware, software, and integrated solutions to improve support operations.
• Engage in internal projects and collaborative efforts to enhance IT service delivery and operational efficiency.

We Offer Exceptional Benefits

• Low-cost State Health Plans: Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Generous Retirement Options to Secure Your Future
• Comprehensive Paid Time Off Package (including 11 paid holidays, as well as paid family, sick, and vacation leave)
• Exceptional Personal and Professional Development Opportunities (UF Training & Organization Development including leadership development, LinkedIn Learning, amongst other opportunities)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible Employer

About the City of Gainesville

Discover Gainesville, Florida, home to the University of Florida College of Medicine, where modern attractions and natural beauty harmonize to create an exceptional living environment. Enjoy a low cost of living, no state income tax, outstanding public and private schools, and pleasant winters in a community that passionately supports Division I NCAA sports (Go Gators!). Explore scenic bike trails, lively farmer's markets, and a thriving local brewery scene. Immerse yourself in over 30 miles of biking and hiking trails, encounter diverse wildlife in Florida State Parks, and experience thrilling adventures in freshwater springs. Gainesville's central location offers easy access to both the Gulf of Mexico and the Atlantic Ocean, providing stunning beaches, nature preserves, and world-renowned theme parks within a day's drive. Become part of our vibrant community, where the perfect blend of opportunities awaits. Learn more about what Gainesville has to offer at Visit Gainesville.

$70,000 - $75,000; commensurate with education and experience.

Associate’s degree and four years of appropriate experience; or a high school diploma or equivalent and 6 years of relevant experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate of required experience.

• Demonstrated experience providing IT support in a macOS environment, including troubleshooting hardware and software issues.
• Working knowledge of Apple macOS systems, Apple hardware, and enterprise Apple device management tools (e.g., Jamf, Apple Business Manager).
• Familiarity with core network technologies (Layer 3), with the ability to assist in infrastructure troubleshooting.
• Strong problem-solving and communication skills with a commitment to customer service excellence.
• Ability to work independently and collaboratively in a fast-paced, technical support environment.

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.