Library Assistant 3

High School diploma or equivalent and three years of library or relevant experience; or an Associate’s degree and one year of relevant experience; or any equivalent combination of experience, training, and/or education.

JOB SUMMARY

The primary responsibility of Resource Sharing Assistant III is to support the department with patron access to materials by assisting with all Interlibrary Loan processes, including borrowing, lending, and document delivery. Duties include working with patrons across campus for UBorrow and Interlibrary Loans (ILL). Process requests; searching databases; resolving borrowing issues; tracking items in ALMA Fulfillment and Resource Sharing modules. Providing general customer services. This position maintains a primary responsibility in processing UBorrow materials DOCLINE and ILL borrowing requests.

BORROWING

• Performs borrowing functions in ILLiad
• Uses a variety of services to fill requests, including RAPID, DOCLINE, Open Access, etc.
• Searches a variety of bibliographic databases, especially WorldCat, to verify and locate cited material.
• Performs UBorrow borrowing activities, use ALMA fulfillment and Resource Sharing modules.
• Process DOCLINE requests, use National Library of Medicine platform.
• Assists in processing material in shipping systems
• Stays informed on current professional resource sharing topics related to copyright, Interlibrary Loan policies, updates, systems/software changes, and workflows.

CUSTOMER SERVICE

• Monitor and response phone calls and ILL borrowing emails
• Handles all incoming queries from library partners, institutions, faculty, staff and patrons.
• Respectfully and skillfully handle all communication from library partners, institutions, faculty, staff and patrons
• Provides assistance in the use of the ILLiad interlibrary loan system to all users
• Stays aware of department needs and priorities
• Routes issues and problems as appropriate; Maintains active communication with Access and Resources Sharing Manager regarding issues which need further consideration

 LENDING

• Assists in the lending functions of the ILL unit.
• Performs key ILLiad functions including request renewal, status updates, and electronic request fulfillment through mail/fax/Odyssey.
• Contacts branch libraries via phone or e-mail regarding loans of materials.
• Processes material in ALMA Fulfillment module.
• Performs UBorrow lending activities and shipping tasks related to all lending material

DOCUMENT DELIVERY

• Assists with the daily processing of Interlibrary Loan requests for all UF affiliates.
• Processes material in ALMA circulation system
• Searches a variety of bibliographic records to verify citations and locate material.
• Scans and uploads electronic and hard copy articles,
• Communicates and reinforces ILL policies

OTHER DUTIES

• Stays current in ILL processes and best practices.
• Assists other ILL staff members with their primary tasks in lending, document delivery and shipping operations as dictated by workload and staffing.
• Participates in library committees, initiatives and cross-divisional development opportunities.
• Submits Facility, IT, or other tickets to address issues as needed

$17.23/hr minimum hourly rate; The Smathers Libraries offer a salary commensurate with experience and credentials. 

High School diploma or equivalent and three years of library or relevant experience; or an Associate’s degree and one year of relevant experience; or any equivalent combination of experience, training, and/or education.

• Ability to communicate clearly and effectively verbally and in writing
• Ability to interact pleasantly and effectively with co-workers and customers
• Ability to work independently, to make decisions and handle unexpected or emergency situations
• Ability to work collaboratively to accomplish goals
• Initiative, flexibility and the ability to adapt to a complex, rapidly changing academic environment
• Ability to maintain excellent customer service orientation
• Ability to plan and organize work effectively and to assign priorities to tasks
• Ability to analyze procedures and suggest improvements
• Strong attention to detail
• Strong computer skills, ability to use various software
• Knowledge of or ability to learn Interlibrary Loan/Document delivery services, practice and resources in a reasonable amount of time
• Ability to interpret call number schemes, retrieve items from the shelves and reshelf items
• Ability to learn Circulation and ALEPH services, practices, and resources in a reasonable amount of time
• Familiarity of and ability to function with the Libraries online catalog

Application Process

To apply, submit

• a cover letter detailing your interest in, and qualifications for this position
• your current resume or CV
• a list of three references including their contact information (telephone number and email address)

Apply by 11:55 pm (EST) on the application close date via the Jobs at UF online application system. Applications will be reviewed as received. If you have any questions or concerns about this process, please contact Tina Marie Litchfield, George A. Smathers Libraries Human Resources Office, at tlitchfield@uflib.ufl.edu.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.