| Job Description: |
The Opportunity
The Student Health Care Center (SHCC) at the University of Florida is seeking a full-time Clinical Programs Coordinator II. In this role, you will enhance our case management system to ensure seamless care for our patients.
The Clinical Programs Coordinator II (Coordinator) is critical in coordinating student healthcare, ensuring continuity of care, and providing emergency interventions when necessary. This position involves close collaboration with the Student Health Care Center (SHCC) providers to monitor and manage a comprehensive case coordination system, offering follow-up and referral services, particularly for high-risk patients. The coordinator is responsible for substantiating services through meticulous documentation and contributes to program development, outreach, and training initiatives. Additionally, the role requires excellent organizational, communication, and problem-solving skills to develop and maintain collaborative relationships across campus and within the community. The coordinator is also tasked with enhancing individual and organizational productivity and fostering a psychologically healthy workplace.
Coordination of Student Support Services:
- Assist students with social services needs including, but not limited to, referral to community counselors, psychiatry providers and medical specialists. Facilitate health insurance applications and connect students with various University of Florida (UF) resources.
- Coordinate the sharing of clinical information among those involved in the student's care, including the student health psychiatry (SHP) provider, Counseling and Wellness Center (CWC) therapist, or community psychiatric provider/therapist. Follow up to ensure students have received appropriate services.
Collaboration with Psychiatric Care Programs:
- Collaborate CM services with those hospitals, intensive outpatient programs, and partial hospitalization programs to provide psychiatric care to UF students to determine appropriate discharge planning.
- Assist with community referrals, the academic withdrawal process when indicated, and meet with students who may be suitable for SHP services. Assess student stability and manage appropriate referrals.
- Oversee one or more client care and treatment programs, ensuring the effective delivery of services and adherence to established policies.
Data Collection and Documentation:
- Substantiate CM services rendered by collecting data, documenting in the medical record, maintaining accurate, current departmental statistical records, and submitting other necessary reports or surveys as needed. Coordinate closely with third-party vendor Mantra Health for increased psychiatry services.
Communication and Advocacy:
- Act as a liaison between the program and healthcare professionals, coordinating medical, psychiatric, and psychological services.
- Work with SHCC Marketing to develop and execute plans for marketing and promoting mental health clinical services to the UF student population.
Continuous Assessment and Improvement:
- Conduct ongoing assessments to evaluate the effectiveness of services, including patient satisfaction surveys, needs assessments, and exploring opportunities for expanded services.
- Develop, recommend, and implement policies and procedures to enhance client care and treatment programs.
- Work closely with the SHCC Quality officer to implement quality assurance programs, particularly related to our psychiatric program.
- Engage in continuous professional growth through participation in educational programs and workshops and reviewing current literature.
Typical Schedule:
- Monday through Friday, 08:00 AM to 05:00 PM
- 40 hours/week
About the Student Health Care Center (SHCC)
The mission of the SHCC is to help every student achieve optimal health in pursuing personal and academic success.
Our vision is to be the preferred healthcare provider for University of Florida students as a nationally recognized leader in the collegiate health specialty.
The SHCC is fully accredited by the AAAHC and is located in a new state-of-the-art WELL-certified building on UF’s campus. Medical services offered at the SHCC include primary care, sports medicine, urgent care, gynecology, psychiatry, allergy/immunization clinic, and travel medicine. Radiology, pharmacy, lab, and physical therapy are also on site.
Learn more about SHCC here https://shcc.ufl.edu/
About the University of Florida
UF is one of the nation’s top universities and a dynamic and rewarding place to work. UF is in Gainesville, one of Florida’s most livable cities. Known for its natural attractions (wetlands, forests, springs, wildlife) and cultural offerings (music, theater, visual arts, and historic districts), the area is also gaining a reputation as a thriving hub for high-tech start-ups, as well as invention and research collaborations. We are excited about what’s happening here and know you will want to be a part of it.
The City of Gainesville
The Guide to Greater Gainesville shares all that you need to learn about the Heart of Florida, including neighborhood and city information, schools and zoning, culture and leisure, sports and fitness, healthcare and much more. Learn more at https://guidetogreatergainesville.com/
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| Expected Salary: |
$46,850 - $58,000 annually
Exclusive Perks and Benefits
Enjoy stability and support with UF’s unique range of benefits and opportunities. With a robust healthcare package, generous leave policies, retirement planning, and professional development, you can achieve a healthy work-life balance, plan for your future, and advance your career.
Full-time TEAMS employees will accrue vacation leave at a rate of 6.769 hours biweekly/22 days annually and sick leave at a rate of 4 hours biweekly/13 days annually. In addition, employees are eligible for ten paid holidays each year.
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| Preferred Qualifications: |
Education and Experience:
- A degree in social work, counselor education, counseling/clinical psychology, or other related discipline and two years of relevant experience.
- Experience in college mental health (crisis assessment, brief intervention, confidentiality requirements, and referrals).
Knowledge:
- Knowledge of local, state, national, and international social service resources.
- Familiar with referral techniques and effective means of accessing community resources to make successful referrals for needed assistance.
- Knowledge of the unique social service needs of the college/university population.
- Knowledge of case management strategies to optimize social support of patients.
Skills:
- Demonstrated expertise in clinical case management
- Administrative skills
- Computer application skills (to implement and maintain effectively a case management and tracking system)
- Demonstrated skill in working well under pressure
- Excellent oral and written communication skills
- Innovative problem-solving skills
- Excellent organizational skills
- Excellent interpersonal skills
Abilities:
- Ability to prioritize and manage multiple clinical situations and coordinate efforts (as a part of a multidisciplinary team)
- Proven ability to interact with individuals and groups
- Ability to adjust priorities quickly
- Ability to work interdependently with many levels of staff members
- Ability to develop and maintain liaison relationships across campus and in the community
- Ability to build program awareness, promote program offerings, and develop outreach programs for the campus community
- Ability to develop, implement, report, and analyze data and organizational cultural changes
- Ability to establish a climate of trust
Other Qualifications:
- Energy to manage the professional demands of a challenging workload while maintaining positive and healthy perspectives and relationships
- Collaborative spirit of warmth, acceptance, respect, and trust towards colleagues
- Demonstrated sensitivity to multicultural issues
- Self-motivated
- Self-directed commitment to high professional ideals
- Excellence in clinical CM service delivery and emergency intervention
- Detail oriented
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