Clinical Service Representative I

High school diploma or equivalent.

The Clinical Service Representative I acts in a support role for the Wildlight Dental Clinic. The incumbent is responsible for greeting patients, answering all incoming calls, and for the front desk clinic/patient functions. This position provides specific customer services, which includes answering patient phone calls, scheduling appointments, payment collection, insurance verification, and pre-authorizations.

• Completes all front desk activities: Greets patients and checks them in for their scheduled appointment. Verifies responsible party identification and demographic information and ensures children present are with appropriate parent/guardian. Provides registration forms, release forms, and other forms to patients for electronic signature. Inputs (or verifies for returning patients) patient demographics, verification of identity, insurance, and registration information into Axium (electronic health record). Schedule follow-up appointments at checkout. Collects payments for services rendered.
• Customer service: Answers incoming calls from patients, dentists, and other dental care providers (internal and external), etc. Responds to patients’ and dentists’ questions directly within their scope.
• Arranges Care: Schedules patient appointments and obtains prior dental records (as needed). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information to set up new patients in the electronic health record. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs perspective patients of procedures and eligibility requirements to become a clinic patient. Obtains pre-authorizations as needed for clinical care and procedures.
• Works in conjunction with the UF College of Dentistry (UFCD) central Business Office to resolve any insurance, patient transaction or financial account errors.
• Other duties as assigned.

$17.00-$19.00 per hour; commensurate with education and experience

Benefits: 

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

High school diploma or equivalent.

• Obtain BLS (CPR Certification) within 30 days of hire.
• Two years of appropriate dental office experience; including front desk/reception.
• Knowledge of all phases of dental treatment.
• Knowledge of clinic efficiency.
• Effective oral and written communication.
• Ability to set priorities.
• Ability to plan, organize, and perform work assignments.
• Attention to detail.
• Establishes and maintains effective working relationships with others.
• Practices clinic efficiency.
• Practices good time management.

In order to be considered, you must upload your cover letter and resume.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.