Clinical Service Rep II

Point of service operations.  Greets patients and confirms appointments.  Identifies and collects deductibles, co-payments, or deposits on services.  Provides registration forms, release forms, and other forms to patients for signature.  Explains and satisfies any necessary patient signature requirements.  Ensures proper insurance, discount, patient type codes, etc. are recorded (as appropriate).  Inputs patient demographic, insurance, and registration information into Axium, the patient accounting system.  On all patient visits, verifies accuracy of demographic information and updates the patient transaction records.

Confirms appointments 24 hours in advance; coordinates appointment book with residents, faculty, and patients; coordinates laboratory cases, patient appointments, and recalls.  Initiates calls to schedule recall and re-care appointments.

Customer service.  Answers incoming calls from patients, dentists, and other dental care providers (internal and external), etc.  Responds to patients’, and dentists’ questions directly within scope of position.  Routes calls to residents or faculty when appropriate.

Arranged care.  Schedules patient appointments and obtains prior dental records and studies (if appropriate).  Arranges for special needs when applicable.  Obtains initial patient insurance and demographic information.  Sets up new patients in Axium.  Utilizes thorough knowledge of clinic policies and procedures.  Follows policy for accepting patients into clinic, provides excellent customer service, and informs perspective patients of procedures and eligibility requirements to become a clinic patient.

Fills in for other front office positions as needed.

Enrollment and authorization.  Gathers and/or verifies patient information including demographics, insurance coverage, and financial status.  Obtains authorization for clinical care and procedures.  Enters all scheduling information into Axium system.

Researches and works in conjunction with the College of Dentistry (CoD) Business Office to resolve any insurance or patient transaction or financial account errors.

Completes daily, weekly, etc. reporting requirements.

$17.50 - $19.00/hr, commensurate with education/experience

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

- College degree

- Two years of appropriate dental office experience

- Knowledge of all phases of dental treatment
- Knowledge of clinic efficiency

- Ability to set priorities
- Ability to plan, organize, and perform work assignments

- Attention to detail
- Establishes and maintains effective working relationships with others
- Practices clinic efficiency
- Practices good time management

In order to be considered, you must upload your cover letter and resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.