Travel Associate
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Job no: 534697
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Office/Administrative/Fiscal Support, Transportation Services
Department:21030000 - CFO-PURCHASING SERVICES
| Classification Title: |
Travel Associate
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| Job Description: |
45% Customer Service: Provides exceptional customer service using the ticketing system (Salesforce) and resolves inquiries for travelers, department users, and other customers. Identifies issue(s) and research appropriate solutions in compliance with UF, federal and state policies. Resolves increasingly complex travel questions and discrepancies with minimal supervision, using experience and judgement to escalate issues to management when necessary.
40% Technical and Operations: Performs transaction reviews and ensures audit rules and reports are appropriately identifying issues of non-compliance. Resolves exceptions in travel audits and employee reimbursement issues. Works closely with the Pcard Team to resolve issues with expense report auditing. Provides travel and expense system and policy training to all levels of users and updates related content as needed or directed by supervisor.
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| Expected Salary: |
50,000-55,000
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| Minimum Requirements: |
High school diploma or equivalent and five years of general accounts transaction experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.
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| Preferred Qualifications: |
This position must be proficient in Microsoft Office and experience with University of Florida operations is preferred. Ability to work and maintain effective working relationships with others; to understand, interpret, and apply applicable rules, regulations, policies and procedures; to effectively communicate in writing and orally; to complete work according to scheduled deadlines; to work with limited supervision; to utilize problem solving techniques to resolve complex issues, and to work independently. |
| Special Instructions to Applicants: |
In order to be considered, you must upload your cover letter and resume.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
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| Health Assessment Required: |
No |
Advertised: Eastern Standard Time
Applications close: Eastern Standard Time
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