General Recruitment Template
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Job no: 534556
Work type: Temp Part-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Technology
Department:11300000 - RE-CERHB BIOTILITY OPERATIONS
| Classification Title: |
OPS Technical Support Aide
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| Job Description: |
The key responsibilities and characteristics of this position are:
- IT Liaison: Act as the primary point of contact for IT-related matters, collaborating with the Office of Research, UF Help Desk, Office of Professional and Workforce Development, and UF Telecommunications as needed.
- Technical Support: Offer timely assistance to staff and customers in resolving technical issues and queries related to office equipment and software systems.
- Hardware Maintenance: Oversee the upkeep and tracking of various technical hardware including laptops, copy machines, and audiovisual equipment.
- Website Maintenance: Support website revisions and edits to ensure accurate and up-to-date information.
- CRM System Support: Provide structural design support and basic data management for our Customer Relationship Management System (HubSpot) to optimize functionality.
- Knowledge Management: Update and maintain a knowledge base to serve as a valuable technical resource for the Biotility team.
Other duties as Assigned: Undertake other duties as assigned to contribute to the smooth operation of Biotility's technical infrastructure.
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| Expected Salary: |
$16.00/hour
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| Minimum Requirements: |
Availability for up to 20 hours per week with consistent scheduling between 8:00 AM and 5:00 PM, Monday through Friday.
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| Preferred Qualifications: |
- Strong communication skills with the ability to articulate technical concepts to non-technical users.
- Proficiency in troubleshooting various hardware and software issues.
- Detail-oriented mindset with excellent organizational skills for hardware tracking and maintenance.
- Excellent customer service skills with attention to professionalism, dependability, and timeliness.
- Experience with MS Excel, Word, and Outlook.
- Capacity to work independently and collaboratively within a team environment.
- Experience editing websites in a web content management system is preferred.
- Experience with customer relationship management (CRM) systems is preferred.
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| Special Instructions to Applicants: |
To be considered, applicants must provide a cover letter, resume, and a list of professional references.
A criminal background check is required.
This is a hybrid work position, and is located in Gainesville, FL.
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
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| Health Assessment Required: |
No |
Advertised: Eastern Standard Time
Applications close: Eastern Standard Time
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