Federal Work Study - Student Assistant (College of Pharmacy IT)

The College of Pharmacy Information Technology team is seeking a motivated, entry-level Federal Work Study Student assistant. The successful candidate for this position will have an interest in Information Technology. However, extensive in-depth knowledge is not required. You will work with and become part of a team of IT professionals for the College of Pharmacy. The expectation is for the student in this position to assist and learn information technology with duties including but not limited to:

• Computer Technical support for staff, faculty, and lab users within the College of Pharmacy located at the Academic Health Center and East Campus Office Building. Assist the support manager in providing maintenance and support for desktops, laptops, lab equipment, printers, and various mobile devices.
• Provides 1^st level support for Pharmacy students including, but not limited to, WIFI connection troubleshooting.
• Tasked with rebuilding desktops and laptops based on the operating system needed for the designed role of the device. Handles repairs for computers, both within and outside of a warranty period. Works with 3^rd party vendors (i.e. Dell) on any warranty repairs/replacements.
• Provide 1^st level Cisco IP Phone support for all faculty and Staff. Communicates with UFHealth IT (Telecommunication Team) with any troubleshooting, updates, or changes needed for Cisco IP Phones.
• In a supporting role of the Pharmacy support manager assist with providing advice and recommendations to Faculty and Staff with IT purchases for immediate needs or future projects. Works with vendor representatives in obtaining quotes for IT related equipment (Dell, GovConnection, etc.). Coordinates with Fiscal Team for purchasing, follow-up and receiving.
• Maintain inventory of all Computer Related equipment as well as AV systems. Includes any laptops, wireless presenters, projectors, etc. requested for temporary checkout.
• Create detailed documentation for various IT and AV related tasks for both end users and IT Support (Examples: software installments, Zoom, VPN connection, drive mappings, etc.).

The position may require a candidate to lift computer and/or AV equipment, as well as travel to various office and conference room locations on campus for in-person support to meet customer needs.

The University of Florida College of Pharmacy values the benefit of having a team that consists of diverse talents, skills, strengths, points of view and experiences. The college is committed to cultivating an environment where everyone is respected for their intrinsic value, and developing the next generation of clinicians and scientists who will positively impact the health of others. We’re committed to creating a working environment where everyone can be heard and recognized for their contributions. In recognition of such efforts, the College of Pharmacy is the 3-time recipient of the Insight into Diversity Health Professions Higher Education Excellence in Diversity Award.

$15.00 per hour

This position is open to all students who are eligible to work on campus and have a valid Federal Work-Study (FWS) permit. Students must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week. Must have a Federal Work Study work award for Fall 2024 semester.

* Students seeking FWS employment should print/screenshot a copy of their Financial Aid Award Page, which contains the Federal Work Study award as proof of FWS eligibility. To locate your Financial Aid Award Page, go to https://one.uf.edu/financialaid/aidyear

No computer experience necessary.

Top candidates will show they are willing to learn, with strong communication skills, and ready to tackle unique challenges.

In order to be considered, you must upload your cover letter, resume, list of 3 professional or academic references and 2024 FWS work permit. 

Federal Work Study Award Required. Students seeking FWS employment should print/screenshot a copy of their Financial Aid Award Page, which contains the Federal Work Study award as proof of FWS eligibility. To locate your Financial Aid Award Page, go to https://one.uf.edu/financialaid/aidyear

This position is in-person and is not eligible for remote work.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.