FWS AST CLERICAL & ADMIN

Position specific responsibilities for the Customer Service Representative within the Housing Operations team includes:

• Serve as the initial point of contact for current residence, families, and guests answering incoming phone calls, responding to emails or assisting guests resolving any questions or concerns
• Assist prospective and current students, families and guests with inquiries regrading different residential facilities, campus resources, and various university locations and services
• Assist at University wide events serving as a unit representative promoting the on-campus living experience
• Provide tours of on-campus living spaces to prospective residents families and visitors
• Assist with resolving customer or resident questions and providing the proper resource if necessary
• Respond to inquiries and promote campus life and the UF student experience
• Maintain and update area procedures, records, and materials
• Other duties as assigned

$13.00 per hour

This position is open to all students who are eligible to work on campus and will be employed through Federal Work Study (FWS) or Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

• Minimum of one year customer service experience in professional office setting
• Experience with Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Extensive knowledge of the University of Florida
• Strong interpersonal and communication skills
• Excellent organizational skills including multitasking, time management, attention to detail, and record keeping
• Demonstrate professionalism, dependability and ability to work as a member of a team
• Ability to work in a fast-paced environment and meet deadlines

• Must submit a résumé with application that includes all current student involvement, organizations, or current employment on campus.
• Must complete additional questions related to application before application deadline that are found here:  https://bit.ly/3pXh9xj
• This position may require shift times on weekends, holidays and during university breaks.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.