Serves as patient advocate:

• Identify, evaluate, support and solve complex issues related to patient concerns and conflicts. 
• Plan and coordinate processes to help clinic programs address patient special needs such as interpreters for hearing impaired.
• Serve as liaison to Self-Insurance Program for potential litigation inquiries.
• Follow up on patient inquiries related to discharge and other general concerns/requests for information. 
• Actively participate in the working groups of the Clinical Affairs and Quality Assurance Committee, and other college-wide committees as necessary.
• Participate in the development of patient information, orientation and training materials for students, staff and faculty.
• Advise faculty, staff, and administrators regarding university policies and procedures related to patient relations.
• Coach the department personnel on the value, issues, and methods of patient relations.

Supervision of Clinic Administration:

• Supervise staff including the Patient Services Team, Screening Appointment Coordinators, Operations Manager, Teaching Lab Specialist II, Dental Assistant Supervisor, Treatment Coordinators, Clinic Dental Assistants. 
• Manage time and attendance schedules for the staff and provides weekly training/meeting opportunities.
• Responsible for time approval for employees in Clinic Administration.
• Organize emergency coverage schedule for each of the seven weeks of break.
• Organize and prepares Student Oral Surgery coverage.
• Serve as a link between management and employees by handling questions, interpreting and administering policies/procedures, and resolving work related problems.
• Plan, coordinate, and prepare clinics for the Board of Dentistry Examinations.
• Responsible for monitoring the work environment of assigned areas to ensure compliance with the University non-discrimination and workplace harassment policies by reporting alleged violations to senior management in a timely manner.

Operational Support for Clinical Leadership

• Provide support to Associate Director for Clinic Affairs and Quality for coordination of clinic care, researches circumstances concerning Patient Safety Reports/incidents.
• Prepare discharge letters for the Associate Dean for Clinical Affairs (ADCA) to sign, researches and handles Risk Management Cases. 
• Interact with supervisors of Sterilization, Chart Room, and Dental Maintenance and their staff on behalf of the ADCA.

Backup Coverage & Laboratory Supply Coordination

• Coordinate back-up coverage for Lab Case Manager, Leasing Manager and other administrative staff when they are absent.
• Send and receive dental lab cases and enter the processes into a college tracking system.
• Interact with faculty to attain course supply lists, order course supplies, receive course supplies, and deliver course supplies to the Simulation Laboratory. 

Other duties as assigned.