|
Billing Operations – Process monthly billing for Work Request and Utility services. Ensure completion of all billing tasks and monthly reconciliations. Update, maintain, and analyze Facilities Services billing data, invoices, and exception reports. Research billing trends and ensure compliance with Facilities Services billing procedures and policies. Design and maintain invoice templates using Crystal Reports.
Customer Account Management – Manage and analyze customer purchase orders and chartfield information. Review and update customer data, including billing contacts, service types, asset information, invoice addresses, and financial details. Communicate with customers to resolve billing issues; follow up on outstanding items and escalate when necessary. Maintain an organized and responsive Billing Office email inbox.
Data Analysis and Quality Control – Collect, analyze, and summarize data to support management reporting and process improvements. Review quality control issues to minimize billing errors and prevent unbilled charges. Process billing adjustments and coordinate corrections with relevant departments. Identify trends and contribute to developing solutions for recurring issues.
Process Improvement and Documentation – Support implementation of billing process enhancements and workflow improvements. Provide input and recommendations for ongoing process improvements. Maintain accurate and current Billing Office documentation, including procedures and guidelines.
Support and Collaboration – Provide administrative and billing support to internal departments and team members as needed. Support Accounts Payable (AP) with invoice processing on an as-needed basis. Respond to inquiries and support cross-functional efforts that impact billing accuracy and efficiency.
NORMAL WORK SCHEDULE:
The typical work schedule is Monday – Friday 8:00AM – 5:00PM.
Position is considered as Essential Personnel as defined by UF Policy.
|