Clinical Service Representative I

High school diploma or equivalent.

• Patient Communication and Administrative Support
  • Greet patients, answer telephones, triage patient needs, process referrals, and schedule appointments
  • Conduct appointment follow-up using the HouseCalls system
  • Maintain accurate and timely written and verbal communication, including contact notes and attachments in the patient record
  • Communicate on non-patient-related matters as needed
  • Advise patients on clinic policies and procedures
  • Serve as liaison - either in person or by phone - between patients and residents regarding account questions, treatment progress, and health updates when residents are unavailable
  • Notify program director, attending faculty, and/or treating resident of any patient dental problems, concerns, or complaints
  • Coordinate with other departments on multi-disciplinary cases and resolve issues related to electronic dental records, including duplicate, damaged, or incorrectly uploaded charts
• Clinical and Laboratory Support
  • Assist faculty and residents in the delivery of patient care at chairside (e.g., four-handed dentistry, mixing materials, and patient communication) and in the laboratory (e.g., fabricating casts and prostheses)
  • Set up and break down dental operatories for patient appointments
  • Maintain dental instruments, equipment, and operatories in a clean and functional condition
  • Assist patients - including those with disabilities - in safely entering and exiting dental operatories and treatment chairs
  • Assist with or perform emergency procedures such as closed chest compressions, mouth-to-mouth resuscitation, and oxygen administration
  • Clean, package, and sterilize dental instruments
  • Organize and maintain inventory of dental supplies; place orders as needed
• Training and Other Duties
  • Stay current with new equipment, materials, and techniques through in-service training and continuing education
  • Perform other duties as assigned by the supervisor and/or program director

$16.00 - $18.00/hr

Benefits: The University of Florida offers low cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 10 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits 

High school diploma or equivalent.

Education & Training

• Dental Assistant certification
• Cardiopulmonary resuscitation (CPR) certification
• Radiology certificate

Experience

• Working in a dental or medical office
• Microsoft office
• Dental assisting

Knowledge

• Knowledge of dental terminology

Skills

• Computer skills
• Customer service skills
• Dental assisting skills
• Social skills; work well with a variety of administrative staff members, faculty members, dental students, and patients
• Organizational skills

Abilities

• Ability to follow written and verbal instructions
• Ability to carry out duties with minimal instruction
• Ability to instruct patients in dental techniques
• Ability to work under pressure
• Ability to pay close attention to detail
• Ability to establish and maintain effective working relationships with others
• Ability to communicate effectively verbally with individuals of varied educational, social, and economic backgrounds
• Ability to maintain confidentiality

Physical Qualifications

• Good visual acuity to manipulate dental materials safely

Other Qualifications

• Self-motivation

In order to be considered, you must upload your resume. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.