Clinical Service Representative II

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

The College of Dentistry's Faculty Practice Clinic is hiring a Clinical Service Representative II. In this patient-facing role, you will be the first point of contact for patients seeking dental care, expertly advising, counseling, and scheduling appointments by phone and in person.

Responsibilities include:

• Direct, counsel, advise, and schedule patients seeking dental care at the CoD, both by telephone and in person.  Discuss treatment and CoD and/or Faculty Practice policies and procedures.  Coordinate treatment with dentists and dental assistants.
• Collect payments, makes follow-up appointments, and generate report of receipts and balances daily.
• Respond to requests from dentists and faculty members regarding patients, scheduling, etc., and follow through to completion. 
• Review, print, and call patients from Epic referral source. 
• Obtain proper insurance authorizations for medical patients, while collaborating with a certified coder on any financial responsibilities for the patient.
• Verify and enter new patient demographics, confirm patients’ appointments, and see that all patients scheduled for medical treatment are verified and proper authorizations are in place.
• Assist patients with accounting and insurance questions by reviewing treatment plans, progress notes, and accounting ledger information.
• Maintain patient short-call list and use information to fill schedule.
• Cover for Receptionist (as needed). Perform other duties (as assigned).

$17.50 - $18.50 per hour; commensurate with education and experience

Benefits:

The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision. Domestic partner coverage through GatorCare is also available. Optional plans such as life, disability, legal and accident insurance are also available.

Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.

UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave. TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment). UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.

UF Employees are also eligible for the GatorPerks discount program, which provides big savings at various businesses and retailers!

Explore UF’s plethora of benefit options here: TEAMS Benefits

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Knowledge:

• of dental procedures and nomenclature
• of CoD patient policies and procedures
• of the EPIC program and the scheduling of medical patients
• of Axium

Skills:

• Basic knowledge of word processing programs, spreadsheets, email platforms and other communication tools
• Keyboarding proficient 

Abilities:

• to work independently
• to represent Faculty Practice to the public in a positive, courteous, and thoughtful manner
• to communicate effectively in writing, by telephone, and in person
• to establish and maintain harmonious working relationships with others
• to plan, organize, and coordinate work activities with others

Physical Qualifications:

• Ability to come into physical contact with patients 

In order to be considered, you must upload your cover letter and resume.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.