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Point of service operations, front desk. Greets patients and confirms appointments. Verifies responsible party identification to make sure child presents with appropriate parent/ guardian. Identifies and collects deductibles, co-payments, or deposits on services. Provides registration forms, release forms, and other forms to patients for signature. Explains and satisfies any necessary patient signature requirements. Ensures proper insurance, discount, patient type codes, etc. are recorded (as appropriate). Inputs patient demographic, insurance, and registration information into Axium, the patient accounting system. On all patient visits, verifies accuracy of demographic information and updates the patient transaction records.
Confirms appointments 24 hours in advance; coordinates appointment book with residents, faculty, and patients; coordinates laboratory cases, patient appointments, and recalls. Initiates calls to schedule recall and re-care appointments.
Customer service. Answers incoming calls from patients, dentists, and other dental care providers (internal and external), etc. Responds to patients’, and dentists’ questions directly within scope of position. Routes calls to residents or faculty when appropriate.
Arranged care. Schedules patient appointments and obtains prior dental records and studies (if appropriate). Arranges for special needs when applicable. Obtains initial patient insurance and demographic information. Sets up new patients in electronic health record. Tracks patient appointments for appliances that arrive back from laboratory. Utilizes thorough knowledge of clinic policies and procedures. Follows policy for accepting patients into clinic, provides excellent customer service, and informs perspective patients of procedures and eligibility requirements to become a clinic patient.
Fills in for other front office positions as needed. Distribution of mail.
Enrollment and authorization. Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Reviews electronic health record for accuracy prior to billing and works with providers on corrections if needed. Obtains authorization for clinical care and procedures. Contacts private insurance companies for verification of benefits. Enters all scheduling information into electronic health record. Responsible for reviewing and taking care of faxes as well as scanning documents into the electronic record.
Researches and works in conjunction with the College of Dentistry (CoD) Business Office to resolve any insurance or patient transaction or financial account errors.
Completes daily, weekly, etc. reporting requirements
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