IT Generalist II

The Marketing Cloud Engineer is responsible for oversight, creation and execution of content for the University of Florida Advancement’s (UFA) Web communications, email marketing and digital assets. Reporting to the Director of E-Commerce & Marketing Cloud Architect, this position will collaborate with other members of UFA’s communications, development and alumni departments to ensure seamless, creative and impactful messaging across platforms. The Assistant Director will guide e-communications developed by decentralized units to ensure they are in compliance with UFA’s editorial guidelines, messaging and visual identity standards. In addition, the incumbent will play a key role in executing UFA’s digital strategy, which will require an understanding of best practices in content development, information technology and architecture, site design, search-engine optimization and web analytics, along with strong consensus-building skills. This is a remote position.

Marketing Cloud Administration 

• Assist in the administration of UF Advancement’s Marketing Cloud instance, including setup, maintenance, and account/access management. 
• Serve as a resource for Marketing Cloud expertise, collaborating with Communications and other UFA units on platform initiatives. 
• Develop, test, and implement Marketing Cloud solutions based on project requirements, ensuring quality and consistency. 
• Oversee the integrity of the Marketing Cloud data structure and manage data extensions to support marketing and communication needs. 
• Monitor email deliverability and ensure compliance with CAN-SPAM and other legal requirements. 
• Develop and maintain automations, journeys, and personalization strategies using AMPscript and other tools to optimize email campaigns. 
• Assist in the management of any current or future Marketing Cloud subsystems, including Marketing Cloud Intelligence, Distributed Marketing, and Interaction Studio. 
• Ensure alignment of Marketing Cloud operations with UFA and UF requirements and industry best practices. 

 E-Commerce 

• Assist with managing e-commerce platforms, including the online giving system, digital event marketing tools, and auction solutions. 
• Provide technical support and troubleshooting for e-commerce systems, including the UF Foundation’s credit card gateway (currently CyberSource). 
• Collaborate with stakeholders to refine e-commerce strategies, focusing on donor experience, conversion rates, and reducing cart abandonment. 
• Partner with the Director of E-Commerce to evaluate new or enhanced e-commerce solutions to meet the organization’s goals. 

 Digital Automation & Analytics 

• Build and maintain automated data integrations between Marketing Cloud and other platforms, including CRM, online giving, and web applications. 
• Design and optimize Marketing Cloud journeys to deliver strategic donor touchpoints and ensure consistent engagement. 
• Analyze and report on campaign performance using Marketing Cloud Intelligence and Google Analytics. 
• Create custom coding solutions to enhance automation and personalization in email marketing. 
• Provide data-driven insights and recommendations to improve digital engagement strategies. 

 Digital Application Administration 

• Support the administration of UF Advancement’s web presences, including CMS management, backend configuration, and troubleshooting. 
• Assist in the maintenance of on-premises web environments, ensuring security and stability. 
• Partner with teams to enhance digital content delivery and overall website performance. 
• Collaborate with the Senior Director of Development Information Systems to ensure digital platforms meet organizational needs. 

 Web Security 

• Support web security initiatives across UFF/UFAA properties, including auditing and compliance monitoring. 
• Liaise with UFIT and other teams to manage SSL certificates and implement secure practices. 
• Ensure compliance with PCI DSS standards and organizational policies related to web and email security. 

$70,000 - $80,000; commensurate with education and experience.

Exceptional Benefits We Offer

• Affordable State Health Plans: Medical, Dental, and Vision Insurance
• Comprehensive Coverage: Life and Disability Insurance
• Secure Retirement Options: Generous plans to safeguard your future
• Inclusive Paid Time Off: Including 11 paid holidays, as well as family, sick, and vacation leave
• Professional and Personal Growth: Opportunities through UF Training & Organization Development, leadership development, LinkedIn learning, and more
• Tuition Assistance: Benefit from the UF Employee Education Program
• PSLF Eligibility: We are a Public Service Loan Forgiveness Eligible Employer

The University of Florida offers a competitive benefits package. Click here to learn more. 

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

The ideal candidate will possess:

• Degree in communications, public relations, marketing or related field with writing abilities.
• Five years of experience producing and directing digital communications; supervisory experience.
• Knowledge of content development, information technology and architecture, site design, search-engine optimization and Web analytics.
• Prior experience in communications in development, fundraising, higher education or related areas, and knowledge of advancement philosophy and practices.
• Effective time management and organizational skills.
• Exceptional written and verbal communication skills, strong interpersonal abilities, and the capacity to engage effectively and collaboratively with a wide range of individuals are essential.
• A commitment to and support for workplace inclusion in all its forms; demonstrated success collaborating with stakeholders; strong project management skills; experience in a data-driven environment; excellent organizational abilities; and the capacity to lead, influence, and inspire others are essential.
• Excellent planning and digital project management skills.
• The ability to problem-solve, using investigative research and analytical skills to develop and implement creative solutions.
• The ability to take initiative, accurately establish priorities, complete complex assignments with urgency and accuracy, and adapt quickly to changing needs and conflicting challenges.
• Ability to work both individually and collaboratively.
• Competency in problem solving; ability to inspire and motivate collaborators. 
• Strong knowledge of various digital communications and social media software and platforms, including content management systems and digital publishing tools.
• A sophisticated understanding of digital audiences and fluency in best practice tools and techniques for digital communications.
• The ability and willingness to travel.  A valid driver license and good driving record are essential.* 

In order to be considered, you must upload your cover letter, resume and three references. Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Work visa sponsorship is not available for this position.