STU AST - NON CLERICAL & ADMIN

ESSENTIAL FUNCTIONS OF THE JOB:

SOP and Content Updates:

• Updates Literacy SOPs and knowledge bases, ensuring documentation remains current and accessible.
• Assists with maintaining canned responses and template updates in Excel and Salesforce to ensure accurate information is available for support agents.

Collaboration with Higher Level Associates:

• Works closely with the Tier II Agents and Lastinger Associates to support program, product, and course management initiatives.
• Ensures alignment with best practices in content management and updates.

Tier I Agent

• Working on Freshdesk responding to tickets as needed
• Have the option of have 1 scheduled shift on the calendar

Course Management and Literacy Support:

• Attends Literacy program meetings, including matrix and micro-credential discussions, and provides input on program-, product-, and course-related updates. This information will inform their SOPs, knowledge bases, canned responses, and impact the updates agents receive daily.
• Attend Literacy Coaching meetings as needed.

Other Duties as Assigned

Assigned hours within Monday-Friday, with occasional flexibility to attend meetings or assist with
urgent updates.

$15.00/ hour

• This position is open to all students who are eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average. Registered students are employed on a part-time basis, up to 20 hours per week.

• Experience in educational course management or support roles.
• Proficiency in using Excel or other content management tools.
• Currently enrolled as a student, preferably in a field related to Education, Information Science, or Communications.
• Experience with documentation management or content support.

In order to be considered, you must upload your cover letter and resume. A criminal background check is required.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.