Clinical Programs Coordinator II

The Student Health Care Center (SHCC) at the University of Florida in the Department of Community Health and Family Medicine (CHFM) seeks a full-time Clinical Programs Coordinator II. Join our team at the SHCC, where you'll play a pivotal role in maintaining and enhancing our case management (CM) system to ensure seamless care for our patients. As a Clinical Programs Coordinator II, you'll collaborate closely with all SHCC providers to facilitate continuity of care, follow-up, and referral services. Your responsibilities will include documenting CM services in medical records, assisting UF students with social service needs, coordinating clinical information sharing among care providers, and liaising with external psychiatric care providers and programs. Additionally, you'll be instrumental in conducting assessments, evaluating services, and ensuring patient satisfaction.

This position requires excellence in delivering clinical case management services and emergency intervention as necessary. The Clinical Programs Coordinator II collaborates with SHCC providers to maintain and monitor a case management system to provide continuity of care, follow-up, and referral services for patients, including those at high risk. The individual will substantiate case management services rendered by documenting them in the medical record. As time permits, provide outreach, program development, oversight, and teaching/training of faculty members, staff members, and other employees. Develop, maintain, and provide professional collaborative consultative services with Human Resource Services (HRS), faculty members, staff members, other employees, residents, fellows, supervisors, colleges, departments, and SHCC clinicians. Consult with the administration to enhance individual and organizational productivity, teamwork, and a psychologically healthy workplace. Perform other duties and functions as assigned by the Director. The individual must be detail-oriented, have the ability to adjust priorities quickly, possess innovative problem-solving skills, and have the ability to work interdependently with many levels of staff. Excellent organizational, interpersonal, and communication skills are required in order to develop and maintain liaison relationships across campus and in the community.

• Assist students with social services needs, including referrals to community counselors, psychiatry providers, medical specialists, and university resources.
• Provide crisis intervention and consultation with SHCC providers as needed.
• Maintain medical records and ongoing case management with follow-up.
• Coordinate sharing of clinical information with those involved in students' care to ensure appropriate services are received.
• Collaborate on case management services with hospitals, mental health programs, and clinics for appropriate discharge planning and community referrals.
• Assist with the academic withdrawal process and assess student stability for SHCC services.
• Work closely with the SHP case manager to optimize case management services across SHCC.
• Collect data, document in medical records, and maintain accurate departmental statistical records.
• Submit necessary reports and surveys.
• Write letters for patients to UF departments regarding academic functioning affected by mental health conditions.
• Act as liaison and provide consultation with UF and community programs and organizations to optimize student care.
• Provide short-term therapy services with comprehensive documentation.
• Conduct ongoing assessments and evaluate services, including patient satisfaction surveys and needs assessments.
• Schedule: Monday through Friday from 8:00 a.m. to 5:00 p.m. Hours and days will vary due to the Student Health Care Center's needs (rotating shifts could be required for Sunday clinic in fall and spring semesters). Additionally, a hybrid option of working from home two days per week after six months of employment is possible.

About Gainesville, Florida:

Gainesville (http://cityofgainesville.org) is home to Florida's largest and oldest university and is one of the state's centers of education, medicine, cultural events, and athletics. Gainesville is also the largest city in Alachua County and is the county seat, with approximately 269,000 residents county-wide. The city provides a full range of municipal services, including cultural and nature services and necessary administrative services to support these activities. Additionally, the city owns a regional transit system, a regional airport, and a 72-par championship golf course. Known for its preservation of historic buildings and the beauty of its natural surroundings, Gainesville's numerous parks, museums, and lakes provide entertainment to thousands of visitors. Because of its beautiful landscape and urban "forest," Gainesville is one of the most attractive cities in Florida. It is a hidden gem in North Central Florida that is within a couple of hours of major cities such as Orlando, Jacksonville, and Tampa. We are in a central location to the Gulf of Mexico and the Atlantic Ocean, providing easy access within a day’s drive to beaches, nature preserves, and water-based activities. We have warm weather much of the year, allowing for outdoor activities almost year-round. Due to the diverse atmosphere generated by The University of Florida and UF Health Shands, who are the leading employers in Gainesville, Gainesville is also a wonderful place to raise a family. For more information about Gainesville, FL, please go to: The Guide to Greater Gainesville  Explore Gainesville in 60 seconds.

At Community Health and Family Medicine and its divisions, everyone belongs, grows, and thrives!

The University of Florida is an Equal Opportunity Employer. The University is committed to nondiscrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information, and veteran status in all aspects of employment including recruitment, hiring, promotion, transfers, discipline, terminations, wage and salary administration, benefits, and training.

The initial salary is $46,850 - $58,000 annually commensurate with experience.

Benefits:

• Health Insurance: UF participates in state and university-sponsored benefits programs for individuals, families, and domestic partners. Additionally, voluntary insurance options are available, including vision, dental, long-term disability, and more.
• Retirement Options: UF offers attractive retirement options, such as the Florida Retirement System Pension Plan, State University System Optional Retirement Program, Florida Retirement System Investment Plan, and Voluntary Retirement Savings Plan.
• Leave: UF employees have access to a generous paid leave plan, a sick leave pool, paid maternity/paternity leave, paid medical leave, and leave payouts.

See more information on benefits here: https://benefits.hr.ufl.edu/

You might be eligible for the Public Service Loan Forgiveness (PSLF) program as a state organization. See https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service for more information.

Bachelor’s degree in an appropriate area and two years of relevant experience or an equivalent combination of education and experience.

• Degree in social work, counselor education, counseling/clinical psychology, or related discipline with two years of relevant experience
• Licensure in the State of Florida with an appropriate governing body (e.g., Florida Board of Psychology; Board of Clinical Social Work, Marriage and Family Therapy, and Mental Health Counseling)
• Experience in college mental health, including crisis assessment, brief intervention, confidentiality requirements, and referrals
• Knowledge of local, state, national, and international social service resources
• Familiarity with crisis intervention, referral techniques, and accessing community resources for successful referrals
• Understanding of psychiatric conditions contributing to clinical presentations
• Knowledge of unique social service needs of college/university populations
• Proficiency in case management strategies to optimize social support for patients
• Expertise in clinical case management
• Administrative skills
• Computer application skills for effective implementation and maintenance of a case management and tracking system
• Ability to work well under pressure
• Excellent oral and written communication skills
• Innovative problem-solving skills
• Excellent organizational skills
• Excellent interpersonal skills
• Ability to prioritize and manage multiple clinical situations and coordinate efforts within a multidisciplinary team
• Ability to interact effectively with diverse individuals and groups
• Ability to adjust priorities quickly
• Ability to work interdependently with staff members at all levels
• Ability to develop and maintain liaison relationships across campus and in the community
• Ability to develop, implement, report, and analyze data and organizational cultural changes
• Ability to establish a climate of trust
• Energy to manage a challenging workload while maintaining positive relationships
• Collaborative spirit of warmth, acceptance, respect, and trust towards colleagues
• Sensitivity to multicultural issues
• Self-motivated and self-directed commitment to high professional ideals
• Excellence in clinical case management service delivery and emergency intervention
• Detail-oriented

• For your application for this position to be considered complete, you must upload a resume, a cover letter, or a letter of interest.
• Position consists predominantly of computer work and the ability to sit for extended periods of time.
• Able to transport himself/herself to various training activities and meetings.
• If you are a Florida resident claiming veteran's preference, please upload a copy of your DD-214 with your application for consideration.
• Please note that this position is NOT eligible for remote work.

Post offer requirements:

• Health Clearance for patient contact
• Criminal background check
• Education and experience check

The application must be submitted by 11:55 p.m. (ET) of the posting end date.