Master’s degree in appropriate area of specialization and four years of appropriate experience or a bachelor’s degree in appropriate areas of specialization and six years of experience.

Oversight of Student Conduct & Conflict Resolution and Housing Community Standards Resolution Processes

• Provides leadership and strategic oversight of Housing community standards, student conduct code and student honor code cases through all resolution process types.

• Adjudicate individual student cases via administrative hearings and administrative reviews or refer to other conflict resolution processes as appropriate. 

• Oversee and manage investigations, charging caseloads, prioritization, and completion of resolutions and provide reports to departmental leadership on a regular basis.

• Manages regular review of Housing Community Standards, including program/service alignment, assessment, revisions and enhancement

• Ensures compliance with university, state, and federal regulations and promotes consistency across processes.

• Develops and delivers training and development in resolution processes, community standards, conflict coaching, and mediation.

• Develop and implement policies and procedures in partnership with campus stakeholders, such as General Counsel and Student Life offices.

• Collaborates with Housing & Residence Life, DSO Units, the Division of Student Life, as well as Campus and Community Partners ensuring alignment of university processes.

• Analyze assessment data and benchmark trends to inform continuous program improvement.

• Develop and propose improvements to processes, programs or services offered through the resolution processes.

Management of Student Conduct & Conflict Resolution and Housing Community Standards Operations

• Oversees records maintenance to ensure compliance with institutional policies, local/state/federal law, and reporting requirements; provides responsive information related to Florida Open Records requests

• Manages case tracking, monitoring, and reporting systems for efficiency and accuracy

• Manage Maxient databases for residents of concern

• Develops systems and procedures that ensure operational effectiveness and compliance

Administrative Leadership & Coordination

• Develops systematic approaches to enhance business processes and operations to align with strategic goals and objectives

• Establishes performance goals, objectives, and measures for staff and services.

• Provides leadership for policy interpretation, compliance, and enforcement within assigned areas.

• Administer technology, information systems, and corresponding data utilized for housing student conduct processes

• Develops reports and contributes to institutional data-drive decision-making

• Assists the Director with strategic planning and development of long- and short-term goals

Develop reports, handle special projects, tasks, and other duties as assigned

• Serve on Division of Student Life or University of Florida committees as needed

• Serve as a member of the unit leadership team

• Lead or assists with department wide projects

Master’s degree in appropriate area of specialization and four years of appropriate experience or a bachelor’s degree in appropriate areas of specialization and six years of experience.

EDUCATION & EXPERIENCE:

• Doctoral degree and four (4) years of appropriate experience; Master's degree and six (6) years of appropriate experience, or bachelors degree and eight (8) years of appropriate experience

• Experience with implementing mediation, restorative practices, and other conflict resolution models

• Experience with organizational conduct processes, including investigations

• Demonstrated experience with crisis management

• Familiarity with relevant state and federal laws/regulations that impact student conduct policies and processes

SKILLS:

• Demonstrated skills in strategic planning and project management

• Experience in a data-driven environment and/or data-driven decision-making

• Demonstrated proficiency with computers and software applications (e.g. Microsoft Office, Maxient, or Housing Management Systems)

• Demonstrated communication skills (verbal and written)

• Demonstrated interpersonal skills

ABILITIES:

• Proven ability to effectively lead and direct collaborative services in a complex environment with multiple stakeholders

• Accuracy, attention to detail and a customer service-oriented attitude

• Demonstrated ability to function effectively in a fast-paced environment with frequent interruptions

• Demonstrated ability to handle multiple projects or tasks simultaneously

• Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures

• Demonstrated ability to work as part of a team in a multifaceted environment