End User Computing Specialist II

Software and Hardware Support:
Purchase, register, install, update, and remove both free and restricted software and operating systems on new and current departmental computers.  Maintain and renew licenses and installation files for purchased software.  Update and install new programs on the ABE virtual server.  Spec, quote, purchase, install, and replace hardware on departmental computers.  Provide support on Linux, MacOS and Windows operating systems and servers. Provide software support for computer lab during classes, when requested.

Diagnostics:
Troubleshoot and resolve hardware and software issues on departmental computers.

General IT Support of ABE Department:
Due to the diverse IT needs of the department, duties include but are not limited to: completing IT ticket requests submitted via the UF/IFAS ticket system, liaising between departmental faculty/staff and UF/IFAS IT, when necessary; offering videoconferencing support; generating and maintaining IT service records and SOPs; training faculty and staff members on the use of fundamental programs, Windows, the Microsoft Office Suite, and internet browsers, upon request; and other IT support tasks as needed.

IT Security and Maintaining Physical and Network Resources:
Resolve UF Incident Response Team alerts; from simple Java updates, to removing malicious software, to addressing software copyright infringement claims.  Disseminate relevant UF/IFAS IT alerts to departmental personnel.  Manage private folder permissions on ABE servers and network printers.  Submit network port activation requests.  Monitor and maintain adequate IT supplies, by purchasing new hardware or requesting/retrieving hardware from UF Surplus.

Salary is commensurate with qualifications and experience.

Associate’s degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience.  Appropriate college coursework may substitute at an equivalent rate for the required experience.

• Experience with Linux systems, including Ubuntu and Red Hat Enterprise Linux.
• Experience configuring and supporting local and web servers.

In order to be considered, you must upload your cover letter and resume.

All candidates for employment are subject to a pre-employment screening which includes a review of criminal records, reference checks, and verification of education.

The University of Florida is an equal opportunity institution dedicated to building a broadly diverse and inclusive faculty and staff.

The University of Florida is An Equal Employment Opportunity Institution. If an accommodation due to a disability is needed to apply for this position, please call 352/392-2477 or the Florida Relay System at 800/955-8771 (TDD). Hiring is contingent upon eligibility to work in the US. Searches are conducted in accordance with Florida's Sunshine Law.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.