• Provide daily oversight of mission-critical systems that support departmental operations including but not limited to assignments and application processes, online portal configuration and maintenance, facilities tracking, and integrations with university-wide systems
• Responsible for maintenance, modification of existing processes and improvement of housing management software and systems; ensure continuity of operations with management of system updates schedule; process enhancements to workflows through automations
• Lead housing management system maintenance and troubleshooting when needed
• Monitor system processes, providing quality assurance ensuring the platform meets organizational and operational needs.
• Review business practices and processes to increase efficiency and effectiveness. 
• Lead system testing and systematic review efforts, creating testing scripts, writing and conducting testing plans, as needed
• Collaborate with teams to develop system formats that prioritize end-user experience, ensure seamless usability and functionality and technical efficiencies
• Assist with access control operations including management user access, access levels, schedules, and credentialling within University access system
• Serves as the primary liaison for department to stakeholders for housing management system integrations or support
• Interpret and ensure compliance with departmental and University policies, guidelines, and other relevant regulations

Data governance, reporting, and strategic analytics

• Manage user system access, roles, and security groups for housing management system
• Establish and maintain data governance procedures to ensure security, accuracy, and integrity of information
• Monitor system processes and data workflows to identify, log, and resolve errors, ensuring operational accuracy and continuity; identify, test, and resolve data inconsistencies, redundancies, and errors
• Responsible for maintenance of configurations, APIs, and reporting to ensure continued integration with university systems.
• Document business processes, testing scenarios/scripts, and procedures that support data workflows across departmental systems for processing, integration, and reporting.
• Work closely with leadership and operational teams to understand needs and provide tailored support 
• Maintenance of tables, testing of updates and customizations, creation of system dashboards, and the development of ad hoc reports. 
• Understand and fulfill student data management requirements

Develop reports, handle special projects, tasks, and other duties as assigned

• Serve on Division of Student Life or University of Florida committees as needed  

EDUCATION & EXPERIENCE

• Bachelor’s degree in information systems or computer science preferred
• Understanding of project coordination including mapping and process workflow 
• Understand database schemas and management
• Experience with SQL (1-2 years)

SKILLS:

• Solid skill set with process enhancements, quality assurance and testing
• Demonstrated skills in project management
• Experience in a data-driven environment and/or data-driven decision-making
• Demonstrated proficiency with computers and software applications (e.g. StarRez, Lenel, or Housing Management Systems)
• Demonstrated communication skills (verbal and written)
• Demonstrated interpersonal skills

ABILITIES:

• Ability to analyze data and provide solutions to complex problems including hands-on experience working with technologies and using advanced problem-solving skills 
• Proven ability to effectively work in collaborative and complex environment with multiple stakeholders
• Ability to work independently
• Demonstrated ability to function effectively in a fast-paced environment with frequent interruptions
• Demonstrated ability to handle multiple projects or tasks simultaneously
• Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures
• Demonstrated ability to work as part of a team in a multifaceted environment