| Job Description: |
This position is open to current UF employees only.
UF Information Technology (UFIT) is currently seeking an intermediate-level Computer Operator II to join Infrastructure and Communication Technology - Single Operations Center, a unit within UFIT.
Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Florida’s innovative and inspirational community.
As part of ICT, you will join the Single Operations Center team, which is the foundational support team for UF Information Technology. This team is a 24x7x365 team that supports the university’s success through service and operational excellence. As a Computer Operator II, you will work closely both with teams from across UFIT and your peers in order to aid in the monitoring of UF’s systems and services. This position is responsible monitoring the status and operators of systems, responding to customer inquiries, reported incidents, and monitoring alerts.
Some key responsibilities and characteristics of this position are:
- Monitoring the status and operations of systems and contacting appropriate technical staff when escalation is required
- Monitoring critical bath processes while responding to abnormal conditions, as appropriate.
- Assists with support of the Florida LamdaRail Network Operating Center as well as UFIT’s Data Center’s and Core Infrastructure Buildings
- Assist with UF Computing Help Desk tasks and Single Operations Center documentation, as needed.
- Makes recommendations for new procedures/documentation for improvements as well as mentors and assists with training of Computer Operator I’s in the unit.
About UF Information Technology
Led by Vice President and CIO Elias Eldayrie, the eight departments comprising UFIT are: Academic Technology; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America’s all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida’s West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF’s large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Exceptional Benefits
UF provides various leave programs based on an employee’s salary plan, including vacation, sick leave, holidays, personal leave days, and paid family leave. In addition to paid time off, the University of Florida offers a very competitive benefits package.
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