End User Computing Specialist II

Apply now Job no: 507032
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology
Department:29090100 - MD-PEDS-ADMINISTRATION

Classification Title:

End User Computing Specialist II

Job Description:

Accepts and logs support calls, provides first-level research and resolution and refers to second-level support when higher technical skills are required to resolve the issue.  Telephone and onsite support for network, desktops, laptops and all mobile devices--software and hardware.  Some of these systems will be offsite and require travel.

Perform new system installations, image and deploy workstations, troubleshoot and support general office and medical related applications including but not limited to email, billing, databases, documentation, spreadsheets, stream live video and specialized networking printing; all of them under a *HIPPA compliant environment.
Workstations repair, upgrades and troubleshooting. Support an extensive variety of peripherals like printers, scanners, copiers, projectors, faxes and latest Smartphone devices.  Support Mac and Windows operating systems.

Assist in the implementation of IT related initiatives (annual refresh, OS deployments, etc.)
This includes:
•  Annual computer refresh/rollout
•  New OS deployments
•  Divisional relocations

Establish direct communication with manufacturers for purchasing, repair and replacement of products under warranty.

Assist with development of best practices and procedures related to the operations of the help desk.

Train OPS and student staff.

Other duties as assigned by Supervisor or Assistant Director

Advertised Salary:

$18.50 - $22.00 hourly commensurate within this range based on experience and education.

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

It is strongly preferred that candidates will have completed college level network systems administration coursework or possess an equivalent certification, such as an A+ or MCP.  Windows and Mac OS’s.  In addition, preferred candidates will possess superior interpersonal communication skills.

Special Instructions to Applicants:

Please upload a copy of your Cover Letter or Letter of Interest, Curriculum Vitae of Resume, and List of References.

This is a time-limited position.

Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page  for more specific information.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Health Assessment Required: No


Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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