Accepts and logs support calls, provides first-level research and resolution and refers to second-level support when higher technical skills are required to resolve the issue. Telephone and onsite support for network, desktops, laptops and all mobile devices--software and hardware. Some of these systems will be offsite and require travel.
Perform new system installations, image and deploy workstations, troubleshoot and support general office and medical related applications including but not limited to email, billing, databases, documentation, spreadsheets, stream live video and specialized networking printing; all of them under a *HIPPA compliant environment.
Workstations repair, upgrades and troubleshooting. Support an extensive variety of peripherals like printers, scanners, copiers, projectors, faxes and latest Smartphone devices. Support Mac and Windows operating systems.
Assist in the implementation of IT related initiatives (annual refresh, OS deployments, etc.)
• Annual computer refresh/rollout
• New OS deployments
• Divisional relocations
Establish direct communication with manufacturers for purchasing, repair and replacement of products under warranty.
Assist with development of best practices and procedures related to the operations of the help desk.
Train OPS and student staff.
Other duties as assigned by Supervisor or Assistant Director