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Provides Customer Service and receives work, event and outage requests via telephone, electronic mail, web form mail and walk-ins and enters the work requests into the Computerized Maintenance Management System (CMMS) - AiM. Assigns the work requests to the appropriate shop and assists all customers in the resolution of job-related problems, requests, job status, complaints, and inquiries.
Uses independent judgment in applying fiscal, operational, and procedural guidelines in assigning the work requests to the proper departments for execution. Verifies and ensures that the proper authorized fiscal entities pay and receive the correct funds and are validated against master funding data bases. Determines eligibility for maintaining funding. Determines and assigns job priority. Operates a personal computer.
Enters work requests into CMMS (AiM). Processes work requests, including but not limited to routing requests to all Facilities Services OPS departments for resolution. Review of work requests for completeness, accuracy, and distribute according to established procedures and protocols. Interprets rules and procedures to facilitate expeditious handling and customer service. Maintain open/closed job files. Maintains job, telephone, off shift logs for further reference and or reports.
Assists with other departmental administrative tasks such as: coordination of campus special events; coordination of the rental from campus entities for the Mini-Storage units; coordination of the State Fire Marshall Fire Code Correction Citations; notification and approval from various campus areas of utility outages; maintenance of contact data; occasionally drives state vehicle for pickup and delivery of documents
Provides technical advice, guidance and informal training to Facilities Services ITS customers using hardware and software programs. Trouble shoots and restores service by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures primarily for Facilities Services maintained mobile devices and Work Request System (AiM). Performs other related, work duties, as requested and required
Position is considered essential personnel as defined by UF policy.
May drive a UF state Vehicle. Incumbent must possess and maintain a valid class “E” Driver’s License.
A Criminal background check will be conducted.
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