Production Specialist

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

Event Operations Coordination

• Leads and motivates the team, while personally assisting, whether independently or collaboratively, to set up tables, chairs, stages, audio visual equipment, and other furniture or equipment per event documentation
• Review daily building event schedule and conduct room inspections to ensure the room diagram and audio-visual are set according to event specifications
• Provide feedback and corrective actions with staff, as appropriate
• Schedule, organize, delegate, and oversee staff and facilitate projects
• Conduct inspections of furniture and portable and installed AV systems in meeting rooms and multipurpose venues to ensure accuracy and neatness of setups. Report issues and deficiencies. Troubleshoot and repair inoperable equipment and systems where applicable
• Review daily logs and reports for notations related to equipment damage or malfunction. Conduct minor repairs and arrange for repairs with outside vendors, as directed
• Inspect equipment within storage areas for proper storage and location.
• Monitor staff performance during event setups, strikes, and guest interactions, providing real-time feedback to individuals
• Troubleshoot AV equipment onsite during events
• Assists in maintaining accurate inventory of equipment and supplies. Note shortages for the purpose of keeping items well stocked and ready for use
• Assist with transportation, distribution, and redistribution of office furniture, event equipment, and general equipment returning all items to the proper storage areas when not in use
• Serve as backup staff to Building Managers, as needed
• Support emergency action procedures, as needed

Training and Development Support

• Assist with the hiring and interviewing process, as directed
• Assist with developing and updating training manuals and training sessions. In collaboration with students and full-time staff, lead training sessions that are efficient and adhere to established standards
• Conduct appropriate redirection and retraining of student staff as directed
• Ensure all appropriate paperwork and documentation is completed
• Assist in uniform distribution, building keys and radio checkout

Event Logistics Support

• Review reservation system daily for changes to reservations. Update planning tools and related documents to reflect event goals and needs
• Assist in determining if additional staffing is required to support complex events or in times with heavier than normal workloads, as directed
• Attend event meetings, as requested, prepared to discuss reservation details to clarify needs, recommend changes to set ups, and update event set up planning documents
• Assess systems and equipment for the purpose of advocating for and implementing changes that will best serve the goals and needs of customers 

Other duties as assigned

$48,000 - $51,000; Annually 

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

• Prior experience in customer service, event support, hospitality, and/or leading a team       
• Knowledge of Audio-Visual equipment use
• Experience with conference service operations, event management, or hospitality management
• Involvement with leading student employees, including setting a positive example, encouraging staff to provide excellent guest service, and providing feedback
• Excellent computer skills, including proficiency in Microsoft Office suite and software applications
• Strong supervisory skills, including the ability to delegate tasks effectively to enhance departmental performance
• Strong interpersonal skills (communication, oral and written) and organizational skills with the ability to build positive relationships
• Attention to detail in understanding and meeting customer needs
• Ability to collaborate effectively in team settings
• Knowledgeable in applying rules, regulations, policies, and procedures

In order to be considered, please upload your resume, cover letter and professional references.

Criminal background check required.

Normal Work Hours:

• This is an evening position
• Wednesday - Sunday, 3:00pm - 12:00am
• Flexibility to adjust schedule to meet the demands of the department is required.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.