Veterinary Client Service Representative I/II (CARE)

Apply now Job no: 531910
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Veteran's Preference Eligible, Veterinary Medicine/Animal Care
Department:28319000 - VM-SAH CUSTOMER SERVICE

Classification Title:

Veterinary Client Service Representative I/II (CARE)

Job Description:

Examples of job duties include but not limited to
• Ability to clearly communicate expectations for clients regarding the reason for their visit and act as a liaison between them and the respective service(s) during the course of the appointment.
• Ability to address and resolve client issues including appropriate escalation when needed.
• Ensures owners are informed as to what is happening with their pet, provides status updates, and regularly checks on waiting clients to see if they have any unspoken needs.
• Correctly Schedule appointments through Hospital Information System (Cornerstone). Provide accurate estimates, be able to provide directions, and ‘what to expect’ documents.
• Obtaining weights on patients and entering it into the medical record in a timely manner.
• Placing clients and patients in exam rooms in a timely manner.
• Maintaining a schedule/record of patients seeing the service(s) represented throughout the course of the day.
• Ensure rDVM records have been obtained by calling or receiving them from client. Attaching them to Hospital Information System (Cornerstone) in a timely manner and alerting patient care team.
• Checking service emails, fax box, and food orders throughout the day as well as assisting services by completing callbacks and other administrative duties.
• Writing or attaching prescription requests to Hospital Information System (Cornerstone) and ensures that they have been documented correctly, received, and reviewed by doctor.
• Scanning documents and attaching them accurately to patient records in the Hospital Information System (Cornerstone).
• Ensure client is aware and understands charges. Collects payment for services rendered.
• Relay the value of charges to clients and answer questions posed by clients.
• Accurately balance a cash drawer on a daily basis.
• Responsible for uncompromising levels of cleanliness throughout the hospital while creating a safe and accident-free environment

Expected Salary:


Minimum Requirements:

Client Service Representative I: High school diploma or equivalent and one year relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Client Service Representative II: High school diploma or equivalent and three years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

• Knowledge of basic medical terminology, veterinary medicine, medical records, and billing systems.
• Proficiency with basic computer functions and ability to quickly learn new programs.
• Ability to perform basic arithmetic calculations involving money
• Good communication skills, verbally (telephone and person-to-person) as well as good literacy skills (ability to read and compose grammatically correct sentences) are critical to success on this position.
• Demonstrate consistent professional conduct and meticulous attention to detail.
• Ability to interact with clients from a variety of backgrounds in a tactful and courteous manner.
• Ability to plan, organize, and coordinate in a busy environment.
• Ability to make timely decisions in potentially stressful conditions while maintaining a positive attitude.
• Ability to work within a team and perform job duties with minimum supervision.
• Ability to handle frequent interruptions and adapt to changes in workload or work schedule while maintaining a strong attention to detail.
• Ability to set priorities and solve problems to achieve a desired outcome.
• Able to work in a team environment and collaborate with a variety of personnel in a positive manner; Able to maintain effective working relationships with clinicians, coworkers, students, and clients.
• Open to accept constructive criticism from senior staff and clinicians and respond accordingly.

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a CARE position offering limited benefits, including health insurance and paid time off.  When appropriate certifications are achieved, promotional opportunities to a level II title may be available. This position will also become eligible for transition into a TEAMS (staff) salary plan.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

This requisition has been reposted. Previous applicants are still under consideration and need not reapply. 

Health Assessment Required: Yes; Must be able to lift a minimum of 40 lbs, bend, kneel, pull, push, twist and stand for an extended period of time.

Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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