OPS - NON-STUDENT CLERICAL & ADMIN

High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.

The University of Florida's Division of Enrollment Management is actively searching for a service-oriented individual to join our OneStop Enrollment Services team. This role supports a collaborative effort between the offices of the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar to provide centralized, student-centric enrollment services.

The OneStop unit serves a high-volume, fast-paced environment, delivering enrollment support to 56,000 enrolled students and 90,000 applicants through virtual, self-service, and in-person modalities.

Responsibilities include, but are not limited to:

• Provide enrollment services information to prospective and current students and parents, covering all aspects of the enrollment and retention process at UF.
• Assist students through multiple service channels, including:
  • In-person support at the public information lobby
  • Phone assistance via the call center
  • Virtual appointments through Zoom
  • Email correspondence and case management
• Respond to inquiries accurately and efficiently, ensuring compliance with university policies and procedures.
• Maintain detailed knowledge of enrollment services processes and related resources to provide comprehensive support.

$17/hour

• High school diploma or equivalent and one year of relevant experience or an equivalent combination of education and experience.
• Available to work a minimum of 30 hours per week, including class break weeks. 

• Excellent customer service skills.
• Demonstrated ability to establish and maintain professional relationships when working with sensitive and challenging information and situations. 
• Excellent verbal and written communication skills.
• Ability to articulate and interpret information.
• Strong user automated-systems skills, including word-processing, email, and multi-line phone and administrative computing systems.

Applicants must upload the following documents to be considered for the position.

1. Cover letter
2. Resume
3. List of References

Application must be submitted by 11:55 p.m. (ET) of the posting end date.