Patient Discharge Coordinator - Department of Neurosurgery

Apply now Job no: 521627
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Administrative/Professional, Office/Clerical, Other, Veteran's Preference Eligible
Department:29190000 - MD-NEUROLOGICAL SURGERY

Classification Title:

Patient Discharge Coordinator - Department of Neurosurgery

Job Description:

Conduct routine telephone screening calls to post-discharge patients.

  • Conduct post-discharge screening phone calls with all neurosurgery patients discharged from the hospital or UF medical facility. The post-discharge screening process will follow the Department’s post-discharge protocol and references to the post-discharge instructions specific for the patient.
  • Assure that any medical issues, clinical questions, complications that occur during a call are immediately routed back to the provider, nurse practitioner or physician assistant.

Patient Care Coordination

  • Assist with scheduling follow-up appointments, image studies, complete necessary authorizations for Physical Therapy or Occupational Therapy.
  • Work with clinical service representatives if patients require to schedule surgeries or procedures.

Triage/Routing Inbound Calls

  • Based on assigned duties, the Patient Discharge Navigator can be assigned to answer patient calls for the Department. The Navigator will document message, triage and route information directly to the care team to source a solution.  This may include, but not limited to: assuring patients receive a call back for any medical questions, medications changes, refills, or questions regarding their medication plan, FMLA paperwork, Return to Work Authorizations.
Expected Salary:

$18.25 - $20.07; commensurate with education and experience. 

Minimum Requirements:

High school diploma or equivalent and four years of medical office experience, that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

•Experience within a neurosurgical practice and/or surgical patient care experience
•EPIC Experience and/or experience working in electronic health records
•Demonstrated ability to provide exceptional Customer Service Skills
•Ability to demonstrate compassion and empathy with patients
•Demonstrated ability to Multi-task
•Demonstrated ability to be flexible within job parameters.
•Medical Assistant Certification
•Superior communication and patient/customer-service skills, and ability to demonstrate compassion and empathy with patients.
•Knowledge of that includes the knowledge of CPT and ICD-10 coding guidelines as well as basic medical terminology.

Special Instructions to Applicants:

For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references. 

The University of Florida is committed to non-discrimination with respect to race, creed, color, religion, age, disability, sex, sexual orientation, gender identity and expression, marital status, national origin, political opinions or affiliations, genetic information and veteran status in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. 

This is a time limited position. 

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page  for more specific information.

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes


Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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