Clinical Service Representative II

Apply now Job no: 508697
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Administrative/Professional, Health Profession, Office/Clerical
Department:34010303 - DN-PATIENT COORDINATORS

Classification Title:

Clinical Service Representative II

Job Description:

The University of Florida College of Dentistry is recruiting for a Clinical Service Representative II Treatment Coordinator in Clinic Administration. Treatment Coordinators are critical components of the UFCD TEAMS Program, one of the primary clinical management tools for the undergraduate dental program. This position is “Patient Centered & Student Friendly” with an overall goal to incorporate the UFCD mission to deliver quality student dentist education and patient care.

Intermediary/assistant/advisor/manager for the student dentists regarding student and patient clinic schedules, patient financial accounts, student and patient relations, and student and faculty relations, managing one TEAM (of 21 student dentists) with a TEAM Leader for patient care.

Schedule clinic chairs effectively and completely. Manage of the clinic schedule to ensure all clinic chairs are filled to provide timely and appropriate care to the patients and clinical experience for dental students. Work as a team with fellow Treatment Coordinator.

At least once per semester, direct chart reviews with all students.

Act as liaison between student and faculty in regard to patient treatment, student progress for all student dentists within the TEAM.

Continually track patient financial accounts throughout the student dentist's two year period in the dental clinics.  Assist student dentists in notifying patient if accounts are not current.

Act as liaison (either in person or by telephone) between patient and student in terms of accounts, treatment progress, updates on patient health-instances when student is not available. Route specific questions or problems to: appropriate faculty, TEAM Leader, department chair, or Patient Advocate regarding patient care problems for student dentist assigned patients.

Generate financial reports regarding patient accounts. Annually, complete cleared accounts of graduating seniors' patients for collection of existing balances; when necessary, refer uncollected accounts to the Business Office  Perform random audits of patient accounts and submit compiled reports to the Dean of Clinical Affairs. Assist student dentist with any changes in insurance policies and submissions and with verification.

Communicate with the Business Office on a regular basis regarding Medicaid coverage, contracts, patient payments, refunds, duplicate charges, changes in fee codes, and changing policies.

Manage one TEAM of 21 students with roughly 700 patients. Meet with student dentists and their respective faculty TEAM Leader; Communicate with the TEAM Leader throughout the week; Update students and TEAM Leader of clinical and schedule changes: Facilitate transfer of patients between TEAM members; manage all written and verbal communication with contact notes and attachments in patient record; Conduct TEAM meetings and Morning Huddles as needed, and maintain minutes of meetings. 

Distribute survey forms, either UFCD or ADA related to patients, students, and/or faculty; Collect and process survey center; Collect data and prepare reports for UFCD Quality Assurance & Compliance(QA&C).

Proctor Clinical Examinations (Mock Board Examinations) two times per year; Participate in Quality Assurance process of UFCD; Participate in Patient Care Coordinator Meetings every two weeks with the Associate Dean for Clinical Affairs; Provide coverage of fellow coordinator in the event of his/her absence. Provide coverage for other Treatment Coordinators if requested. Perform reception and mail duties on a rotating basis; Perform chart locker audits and other related duties as assigned.

Advertised Salary:

$13.00 - $15.00 per hour

Minimum Requirements:

High school diploma or equivalent and two years of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Preferred Qualifications:

Proficient with multi-line phone system and have communication skills to answer multiple questions.

Experience handling general office equipment to include, facsimile machine, computer, copier, calculator.

Skills operating a computer, and be proficient with Windows and Microsoft Office (Word and Excel).

Multi-practitioner Dental Practice scheduling experience preferred.

Special Instructions to Applicants:

For consideration, please upload your resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: Yes


Advertised: Eastern Daylight Time
Applications close: Eastern Daylight Time

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