End User Computing Specialist II

Apply now Job no: 501104
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology
Department:11050000 - OR-COMPUTING SERVICES DOR

Classification Title:

End User Computing Specialist II

Job Description:

This position is located within Information Services in the Office of the Vice President for Research. The duties of this position require a substantial amount of interaction with Departmental Administrators, technical ancillaries, and varying levels of knowledge and expertise across the campus. Incumbent will be constantly researching new computer hardware and software options, keeping on the forefront of technology. This person will be expected to achieve results despite obstacles.

(30%)  This includes the installation of personal computers, printers, adapter cards, cables, and other necessary hardware. Installs software and makes modifications when necessary.  Identifies and corrects hardware and software problems as they occur.  Makes arrangements to have equipment repaired or replaced when necessary.  Provides technical assistance in customizing microcomputer operations to fit user's needs.

(30%) Additional duties requires off site technical support of the Center of Excellence for Regenerative Health Biotechnology, the Innovation Hub, the Office of Technology Licensing, the Division of Sponsored Programs, Animal Care Services, as well as other departments that come under the Office of Research.  Provides technical support for these areas.  Consults with users in these areas concerning hardware/software needs and recommendations.

(15%)  Researches new computer hardware options and software applications and recommends improvements.  Serves as liaison with vendors. Due to the increasing use of mini-computers and hand-held PDA's, incumbent will research and advise faculty and staff in new technology that serves to advance the University's research endeavor via the Office of Research and it's departments.

(15%)  Responsible for maintaining hardware and software inventories, manuals and documentation regarding workstation support. Will work closely with Property to assure that all equipment under the purview of Information Services is accounted for, and kept up to date.

(10%)  Assists in all phases of Office of Research computer operations and responsibilities when other computer personnel are absent or when the workload requires it.

Advertised Salary:

Commensurate with experience and education.

Minimum Requirements:

 A high school diploma and four years of appropriate experience. Appropriate college course work or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

Bachelor's Degree in an appropriate area of specialization and two years of appropriate experience, or a High School Degree and six years of appropriate experience is required.

Documented working knowledge of networking technologies and preferred industry practices including, but not limited to: IP, TCP & FTP is required.

Working knowledge of PC and MAC software and hardware is required.

Ability to configure, install and remove, LAN adapter cards, emulation cards, memory, and disk drives.

Knowledge of the basic terminology, concepts and techniques of data processing and computer programming.

Ability to think logically, analyze and solve problems, interpret technical information relating to computer hardware and software, and knows when to seek outside advice when solving problems.

Ability to effectively communicate technical information verbally and in writing, establish and maintain effective work relationships with others.

Knowledge of and demonstrable experience in delivering consistent and stable production-level services is required.

Knowledge of and experience in Windows 7 though Windows 10 is a major plus along with skills regarding the managing and updating iPod and iPad devices.

Ability to organize and manage complex activities and to complete assignments in a timely fashion with attention to detail and accuracy with exceptional interpersonal, and communication skills are required. Keeps situations in proper perspective and effectively executes strategic priorities.

Knowledge of and demonstrable experience in conducting research, evaluating and testing, and implementing products and services into an integrated, multi-user LAN environment with minimal disruption in services and resources is preferred.

Special Instructions to Applicants:

In order be considered, you must upload your cover letter, resume and three references. 

This requisition has been reposted. Previous applicants are still under consideration and need not apply.

Health Assessment Required: No

Advertised: Eastern Standard Time
Applications close: Eastern Daylight Time

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